CBS Order to Invoice Analyst

hace 2 semanas

Miguel Hidalgo, México Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
# 160126 - Del.Miguel Hidalgo, Mexico City, Mexico

The CBS Order to Invoice Analyst handle the Order to Invoice process within CP Best Practice standards and collaborate with local CDTs on effectively supporting order to invoice fulfilment. Main responsibilities will be handling the non revenue process. Accountable for successful order management and supervising all aspects of the customer service process to assure timely deliveries to Customers. Handles the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent interpersonal skills.


Responsibilities:

Develop effective internal customer communications and relations to facilitate effective order to invoice fulfilment.  Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues. Responsible for supporting the achievement of all service goals for assigned customers. Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics. Support and carry out all sales policies (terms and conditions) with customers.  Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.  Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.) Use SAP order processing and fulfilment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention (“touches”). Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs. Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management. 

Requirements:

Bachelor's degree in Industrial Engineering, Logistics, Business Administration or related field. 1 year of experience in Customer Service/ Order Fulfillment, Planning or Logistics. Advanced English level. Proficient in Excel and SAP. Desirable experience in e-commerce.

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