Group Account Director

hace 3 semanas

Ciudad de México MORE A tiempo completo

**A LITTLE BIT ABOUT THE ROLE.**

MORE is looking to recruit a Group Account Director to work as part of the Global Account Management team and enable account growth and expansion.

What we want to see is a proven track record of scoping and building out multi-discipline teams to support various accounts across the greater group. The role will include being the face of MORE in the upfront conversations with the leadership in OLIVER and the Inside Ideas Group, as the potential and new accounts start to come onboard. Proposals and solutions for the individual business/account needs will be a core part of the role, ensuring that the correct solution (considering the type of work, disciplines, time zones etc.) is put in place to best service the end client's needs.

We are looking for great leadership and a proactive approach to problem solving. You should have meticulous attention to detail, understand the importance of the agency/client relationship, managing multiple accounts for the agency all at once and you will have proven yourself as a safe pair of hands on the day-to-day management of the account needs. This is a support role to the Group Account Director and existing Project Director, so you will have someone to turn to for assistance with the more difficult conversations.

This is a great opportunity for a levelheaded, strategic thinker, who has gravitas with both staff and client, who is able to navigate difficult conversations and find solutions. We value hard work, and we want to have fun doing it. The role ensures delivery against growth and account performance targets, alongside maintaining positive working relationships across all accounts in the group.

**WHAT YOU WILL BE DOING**
- Help build on an existing team of resources to service multiple accounts.
- Help create a solid way of working to adhere to while this relationship grows.
- Help adhere to all key processes to ensure a streamlined/efficient account that outlines the correct way to share resources, billing processes, playbooks etc.
- Setup and help run weekly Ops/Bolt/Catchup calls with the various teams.
- Help build global approach to work across 3 time zones, ensuring (in effect) an always on approach to how MORE manages creative content adaptation and rollouts of campaigns.
- Help on the business development across accounts in the portfolio.
- Help identify and implement ways to optimise and streamline the account as it tracks forward with a focus on delivery and revenue increase.
- You will be confident with clients and will challenge the client when necessary, whilst keeping a positive relationship.
- You will actively keep an eye out for new opportunities within the current portfolio.
- Help drive recruitment process with the recruitment team for all permanent, temporary contract and freelance roles within your teams to ensure that there is no dip in the level of service the clients have become accustomed to.
- Conduct timeous communication both written and verbal with all senior stakeholders internally and externally, with a sense of urgency and accuracy.
- Develop and maintain strong client relationships (both internally and externally) through clear communication and by building up trust between yourself and the OLIVER agency client contacts.
- Identify, manage and mitigate against project risks at all times. Offer alternative solutions where needed.
- Support the business to develop technical excellence within MORE's clients and internally in the department. Looking closely at the automation offerings that will become an important part of this account.
- Work collaboratively, motivate and encourage the closer and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so.
- Keeps up to date with industry news, agency case studies and innovations that the clients can learn from/make use on future campaigns.
- Help drive the responsibility for the ultimate output quality, commercials and stakeholder relationships throughout MORE's engagement with multiple stakeholders.
- Successful client contact and accountability for client projects and key clients within MORE.
- Work on multiple accounts supporting from initial scoping discussions, all the way through to implementation and team onboarding.
- Manage operations of teams that fall under your remit to ensure all deliverables are carried out accurately, effectively, efficiently and on budget — for both the business and the client.
- Continually look to augment the ways of working and relationships to grow the footprint of resources/services per account.
- Provides leadership to your teams as well as helping develop strategy and vision for the Account Operations.
- Proactively identifying and implementing improvements to processes. Identify areas for operational efficiencies and streamlining workflows.
- Assist in scoping and compiling proposals for new accounts that need to be onboarded, acting as client lead/liai

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