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Bilingual Customer Service Agent

hace 3 meses


Querétaro Qro, México Itanna Servicios en Capital Humano A tiempo completo

**Vacante para la empresa Itanna Servicios en Capital Humano en Querétaro, Querétaro**:
Objetivo del Puesto:
El Customer Service es responsable de brindar un servicio excepcional al cliente durante todo el ciclo de la compra, asegurando la correcta atención antes, durante y después de la colocación de una orden.**Responsabilidades**:

- Brindar una atención de alta calidad a clientes actuales y prospectos tanto por teléfono como por correoelectrónico.
- Generar cotizaciones precisas y transparentes de los productos solicitados por los clientes, proporcionandoinformación clara y detallada.
- Gestionar las órdenes de compra y coordinar con el equipo de ventas y el área de inventarios para asegurar quelos productos sean entregados en los tiempos comprometidos.
- Realizar llamadas de prospección a nuevos clientes y canalizarlos con el Gerente de Ventas Regional.
- Coordinar con el Gerente de Ventas Regional y el área de Inventarios la integración de los números de parte delos contratos y garantizar la entrega puntual de los productos.
- Atender y resolver problemas o quejas de los clientes, buscando soluciones eficaces y rápidas.
- Mantener una comunicación abierta y honesta con los clientes, brindando la información actualizada sobre suspedidos y productos.

**Requisitos**:

- Mínimo 2-3 años en atención al cliente, preferentemente en ventas o áreas comerciales.
- Al menos 1-2 años de experiência en atención al cliente por teléfono.
- Ventas (Deseable): Experiência en ventas o en un puesto relacionado será considerado un plus.
- Dominio de Microsoft Office, Outlook y SAP
- Excel avanzado (Formulas, macros, gráficos, manejo de base de datos, etc.) INDISPENSABLE
- Nível de Inglés Avanzado

Ofrecemos:
Salario mensual de $17,000 a $20,000 pesos Brutos
Bono por objetivos
Prestaciones Superiores a las de la ley (30 días de aguinaldo, 25% de prima vacacional y vacaciones conforme a la LFT)
$2,000 mensuales en vales de despensa
Fondo de ahorro 7.5% con tope de ley
Horario de 8:00 am a 5:30 pm de lunes a viernes.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Marketing / RRPP / Comunicación

**Industria**:
Automotriz