Customer Service Representative
hace 4 semanas
Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Wego is family owned and operated, with 3 members of ownership across 2 generations actively serving in leadership as CEO, COO, and CCO.
**Job Summary**
The Customer Service Representative attends the Wego internal & external customer queries and complaints. S/he processes orders, modifications, and escalates complaints across diverse communication channels with firm commitment to teamwork. The Customer Service Representative is responsible for maintaining an elevated level of internal operational efficiency and for delivering superior customer and vendor service with strong organizational and prioritization skills.
**Responsibilities**
The Customer Service Representative is jointly responsible for the entire process from order receipt to invoicing. The activities include but are not limited to:
- Ensuring the processing and efficient entering of orders received daily from the commercial team in ERP system (Oracle).
- Verification and Control of price agreements accuracy.
- Timely invoicing of delivered orders through identifying any issue’s root cause and correcting.
- Anticipate, identify, as well as resolve Sales Orders processing-issues with a results-driven approach.
- Supporting LATAM Northern territory Regional Product Managers, Sales Agents, and related Global Product Managers.
- Ensure regular communication with all appropriate operational groups / internal & external customers to stay abreast of any change in sales orders and ensure the customers are informed.
- Tracking the customer delivery-promise especially in case of any irregular Operation: delays, cancellations.
- Effectively managing Sales Orders’ documentation requirements and resolving related customer issues in a timely manner.
- Inventory planning and purchase order processing.
- Acting as an intermediary liaison between office departments such as Commercial, Logistics, Finance, Managing members and customers.
**Key Qualifications**
- Completed BA/ BS degree education required. Advance specializations a plus.
- Advanced bilingual (Spanish - English) communication skills (verbal & written).
- At least 3 years of relevant work experience in distribution. 1 Yr. in an international environment a plus.
- Effective Team’s work Process-oriented and tasks prioritization approach.
- Ability to leading the Sales and Order process in the right direction with commitment to accuracy and structured methods.
- Ability to recognize, analyze, and offer solutions to customer problems while involving the required people to ensure the problem is properly resolved.
- Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process.
- Quick learner and ability to keep an open mind to changes that may impact daily activities.
- Good (internal & external) social and communication skills at distinct levels and cross-functionally. Reflecting commitment to going above & beyond, “no task too small” commercial attitude.
- Presential office work scope, at Queretaro-Mexico main office.
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoEMPRESA CON ENFOQUE EN LA INDUSTRIA DEL EMPAQUE PARA LA FABRICACIÓN DE ETIQUETAS, BUSCA TU TALENTO COMO: **CUSTOMER SERVICE REPRESENTATIVE** - **Funciones**:_ - Fungir como enlace de comunicación entre los clientes y la organización. - Brindar seguimiento y atención a las necesidades del cliente. - Búsqueda de soluciones y anticipación a las...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: The analyst is responsible for supporting Customer Service, eCommerce, Marketing, Operations and Logistics teams. Responsibilities will include, but are not limited to; daily, weekly, and monthly KPI reporting and data analysis, creating weekly...
-
Customer Service Representative
hace 2 semanas
Querétaro, Qro., México AB SOLUTIONS RYS A tiempo completoCOMPANY WITH A FOCUS ON THE PACKAGING INDUSTRY FOR THE MANUFACTURE OF LABELS, IS LOOKING FOR YOUR TALENT AS: **CUSTOMER SERVICE REPRESENTATIVE** **Functions**: - Act as a communication link between customers and the organization. - Provide follow-up and attention to customer needs. - Search for solutions and anticipation of customer and area needs. -...
-
Customer Service Representative Olac
hace 2 meses
Querétaro, Qro., México Ansell A tiempo completo**Customer Service Representative OLAC** **-** **(**30007865**)** **Description** Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of...
-
Bilingual Customer Service Representative
hace 4 semanas
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Bilingual Customer Service Representative
hace 6 días
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**Join the Team as a Bilingual Customer Service Representative!** Looking for a place where you can grow, learn, and make a difference every day? **What You'll Do**: - Address customer inquiries, solve problems efficiently, and ensure a positive and professional experience every time. - Collaborate with different teams to ensure customer satisfaction and...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to Chemetall's customers and sales representatives. This role requires strong communication and analytical skills to manage multiple tasks and provide timely support.Key Responsibilities:Fulfill order management in SAPDrive customer...
-
Customer Service Representative
hace 2 meses
Querétaro, Qro., México Michelin A tiempo completoCustomer Service Representative - About Michelin Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital...
-
Customer Service Representative
hace 5 días
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: Job Summary Job Responsibilities "A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate proper...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Customer Service Representative. **What you’ll do**: **Job summary** **Job responsibilities** A. Fulfill order management related activities for distributors C. Identify and implement process improvements D. Maintain daily usage of the Customer 360 tool E. Change notice management F. Facilitate...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team at Ria Headquarters in Mexico. As a Customer Service Representative, you will play a vital role in providing exceptional support to our customers, ensuring their transactions are processed accurately and efficiently.Main Responsibilities:Review...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México 5660 Seco Tools de Mexico S.A. de C V A tiempo completoCustomer Service RepresentativeWe are a people company in the machining business, and we're looking for an experienced Customer Service Representative to join our team in Querétaro, Querétaro (México).About the RoleAs a Customer Service Representative, you will be the first point of contact for our customers, providing world-class customer service and...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México 5660 Seco Tools de Mexico S.A. de C V A tiempo completoCustomer Service RepresentativeWe are a people company in the machining business, and we're looking for a skilled Customer Service Representative to join our team in Querétaro, Mexico. As the first point of contact for our customers, you will provide world-class service and support to both existing and prospective customers.Key Responsibilities:Provide...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México CRE Servicios Corporativos S de RL de CV A tiempo completoWelcome to the beginning of your CR England experience CR England is one of the largest refrigerated transport companies in the Americas, with around 500 clients and 100 years of experience in the global market. Due to our exponential growth in our Shared Services Center, we are looking for our next talented **Customer Service...
-
Customer Service Representative
hace 1 mes
Querétaro, Qro., México Nordson A tiempo completoThe Customer Service Representative position processes transactions routed to Customer Service Tickets queue. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries. **Essential Job Duties and Responsibilities** - Create and manage Warranty, Returns,...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Ria. In this role, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Review and correct data of incorrectly processed transactionsCollaborate with the accounting...
-
Customer Service Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Mexico Customer Service Representative
hace 2 meses
Querétaro, Qro., México Bison Transport A tiempo completo**LOGISTICA BISON MEXICO** is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on...
-
Customer Service Representative
hace 3 meses
Querétaro, Qro., México Speed FC Cart.com A tiempo completo**UBICACIÓN: QUERÉTARO ON-SITE** - Customer service representative - Agente telefónico bilingüe - 8 hours Shift (48 hours a week) **Whay you'll do** **We offer** - Paid training period + $2,500 Hiring Bonus - Performance Bonus up to 30% Monthly Salary - Food Vouchers - 30-day Christmas bonus. - Vacation bonus of 25% - Life and Medical Insurance Tipo...
-
Customer Service Representative
hace 2 meses
Santiago de Querétaro, Querétaro de Arteaga, México EZCORP A tiempo completoJob SummaryWe are seeking a skilled Customer Service Representative to join our team at EZCORP. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...