Documentum Level 2 Support
hace 2 semanas
This role is 100% Remote in Mexico
- Developing and providing level-2 technical end-user support related to Documentum, Content Suite, and other ECM platforms.
- Following workflow within the helpdesk ticket system to resolve helpdesk cases
- Making configuration changes within the supported products per procedures
- Adhering to designated change control process to initiate, perform, and implement any changes to the production environment
- Documenting tasks and activities to support all procedural requirements including timekeeping accountability
- Adhering to SLA standards including follow-through on SME escalations position
Qualifications:
- +3 years of Support Experience
- 3+ years of progressive helpdesk triage and end-user support environment
- Advanced English
- Working knowledge of MS SQL server, Apache Tomcat, and Windows Server is a MUST
- Working knowledge of AWS or Azure Cloud services
- Controls
- and procedures-oriented with a strong emphasis on proper documentation and following standards and procedures to ensure proper controls is highly desirable
- Strong analytical and problem-solving skills
- Good time-management skills
Nice to Have:
- Documentum, ApplicationXtender, or Content Suite System Administration
- Captiva System Administration
- SQL Knowledge (T-SQL/DQL)
- Scripting/programming experience
Knowledge of: System Administration, Developing Standards, LAN Knowledge, Proxy Servers, Training, Multitasking, On-Call, Networking Knowledge, Network Hardware Configuration, LDAP
Pay: $43,000.00 - $47,000.00 per month
**Experience**:
- support: 3 years (required)
- helpdesk triage and end-user support: 3 years (required)
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