Customer Technology Services Manager

hace 3 semanas


Ciudad de México AccorCorpo A tiempo completo

Company Description

Accor is a world leading augmented Hospitality Group. Accor brings people together to feel welcome in a wider world, where emotion has the power to change everything.

**Job Description**:
Work in the Technical department. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring customer satisfaction and technology growth, along with building long-term partnerships with Accor Group. He / She will be responsible for a team of field services and PMs

Support the CTS Team in achieving targets

Support Field Services team through effective guidance and support in handling difficult or complex situations

Assist in preparing Hotel Budget Guidelines for presentation to Hotel Leadership

Ensure of the delivery of the field services

Ensure of the satisfaction of the clients

Provide KPIs and Dashboard

**Qualifications**:
Expertise in Project Management - PMP or Prince2 certification preferred. University degree or equivalent

Inspired leader with teamwork approach

Strong conceptualization, analytical and problem solving skills

Excellent verbal & written communication skills and presentation skills

Bilingual Spanish and English

University degree and equivalent

Leadership, Organization, Orientation to results, Decision making

Additional Information

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits



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