Customer Service Agent

hace 2 semanas


Desde casa, México Bquate Music. A tiempo completo

Bquate es una plataforma de música full-stack que ayuda a los artistas establecidos, compositores, productores, managers, sellos discográficos y editoras a mantener el control de su música, contenido, información y de su dinero.

Para poder continuar cumpliendo con nuestra propuesta de valor, estamos buscando a un apasionado Customer Care (Service) Agent (Contratista Independiente/por Honorarios) que pueda trabajar en equipo y con quien sea fácil trabajar. Este rol debe generar estrategias para los lanzamientos musicales de nuestros artistas, incrementar sus métricas en redes sociales y plataformas digitales de música y dar soporte de calidad a sus preguntas a través de un servicio de ticketing.

**Requisitos**:

- Experiência comprobable mas de un año en Customer Service
- Biligüe Español / Inglés (avanzado obligatorio)
- Conocimiento de herramientas de ticketing
- Herramientas de escritorio y ofimática (Word, excel, drive)
- Familiaridad con los sistemas y prácticas de CRM.
- Orientación al cliente y capacidad de adaptación / respuesta a diferentes tipos de situaciones.
- Excelentes habilidades de redacción, comunicación y ortografía en inglés y español.
- Capacidad para realizar múltiples tareas, priorizar y administrar el tiempo de manera efectiva.
- Amante de la música

**RESPONSABILIDADES**
- Atención de requerimientos de artistas y de plataformas digitales de música.
- Revisión de las producciones de música cargadas a través de la plataforma interna de Bquate.
- Identificación de errores dentro del proceso de envío de las producciones musicales.
- Acciones correctivas de errores identificados en los flujos de trabajo.
- Apoyo al equipo de IT en testing requeridos para mejoras de las herramientas.
- Ser un guía digital para los artistas en cuestión de lanzamientos, promocionales e incremento de sus métricas en redes sociales y plataformas de música.
- Dar asesorías a los artistas sobre el manejo de la plataforma de la empresa.
- Dar asesorías a los artistas sobre el manejo de plataformas digitales de música.
- Informes semanales de gestión.

Tipo de puesto: Tiempo completo

Salario: $14,000.00 - $16,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Opción a contrato indefinido

Pregunta(s) de postulación:

- ¿Estas dispuesto a trabajar bajo el régimen de honorarios?

Experiência:

- Atención al cliente: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Remote

Fecha de inicio prevista: 14/08/2023



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