Fraud Analyst

hace 4 semanas


México Ria A tiempo completo

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

**Responsibilities**
- Analyze and decision transactions based on risk rules. Identify valid or fraudulent transactions.
- Must possess a high level of customer service with internal and external customers which includes answering incoming calls.
- High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if customer was involved in a scam, etc.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the department to their supervisor.
- Collect, review, analyze and solve moderately complex operational, systems-related, payments and/or customer issues.
- May analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent rings and report this to the strategies/analytics teams for further review.
- Assist in developing and implementing policies, procedures, and training materials.
- Work closely with Accounting, Compliance, Collections and Customer Service on fraud and payment related issues.
- Assist customer service representatives with questions or issues regarding potentially fraudulent orders and payment issues.
- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods. Perform other duties as assigned.

**Qualifications**
- Associate's degree required (Bachelor's a plus) or comparable work-related experience.
- Degree in Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.
- Must have the ability to handle incoming customer calls in a timely manner.
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Knowledge on Zendesk and Cisco Telephony is a plus.

Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job ID 300000169490414


  • Fraud Analyst

    hace 3 semanas


    México Clip A tiempo completo

    **Who we are?** Clip is revolutionizing the payments landscape in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We're a well-funded, fast growing FinTech startup. We are the leaders in our...

  • Fraud Analyst

    hace 2 días


    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    About the RoleThis is a challenging opportunity to join our FIU team as a Fraud Analyst.You will play a crucial role in ensuring the integrity of our financial systems and protecting our customers from financial crime.Your expertise in AML and fraud investigation will help us prevent losses and maintain compliance with regulatory requirements.Key...

  • Fraud Analyst

    hace 3 semanas


    Ciudad de México Fetch A tiempo completo

    **What we're building and why we're building it.** There's a reason Fetch is ranked top 10 in Shopping in the App Store. Every day, millions of people earn Fetch Points buying brands they love. From the grocery aisle to the drive-through, Fetch makes saving money fun. We're more than just a build-first tech unicorn. We're a revolutionary shopping platform...

  • Analyst Fraude Prevention

    hace 3 semanas


    Ciudad de México Clip A tiempo completo

    **The Role** We are looking for an Analyst for the Fraud Prevention and Customer Success to be part of this amazing and fast growing fintech, the Fraud Prevention analyst must be an enthusiastic person and with a lot of empathy for our trades, the fraud analyst Fraud Prevention must have knowledge of fraud patterns and risk networks as well as handle...

  • Fraud Analyst Supervisor

    hace 4 semanas


    Ciudad de México Louis Vuitton Malletier A tiempo completo

    **Position**: As a Louis Vuitton Fraud Analyst, responsible for preliminary investigation, real-time monitoring, and analysis of transactions and client behaviors for potentially fraudulent behavior. This function plays a critical role in the execution of the web and client service phone orders Fraud Digital Management program and its responsibility to...

  • Fraud Analyst Supervisor

    hace 4 semanas


    Ciudad de México Louis Vuitton A tiempo completo

    POSTE As a Louis Vuitton Fraud Analyst, responsible for preliminary investigation, real-time monitoring, and analysis of transactions and client behaviors for potentially fraudulent behavior. This function plays a critical role in the execution of the web and client service phone orders Fraud Digital Management program and its responsibility to prevent and...

  • Fraud Analyst

    hace 3 semanas


    Ciudad de México Fetch A tiempo completo

    **What we're building and why we're building it.** Every month, millions of people use America's Rewards App, earning rewards for buying brands they love - and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To...

  • Fraud Analyst Ssr

    hace 2 semanas


    Ciudad de México albo A tiempo completo

    albo albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere. As a Fraud Prevention Analyst, you will be responsible for investigating and preventing fraudulent activities within our organization. Your main objective will be to analyze large amounts of data...

  • Fraud Ops Sr Analyst

    hace 1 semana


    Ciudad de México Citi A tiempo completo

    The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using...

  • Fraud Ops Analyst 1

    hace 2 semanas


    Ciudad de México Citi A tiempo completo

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...


  • Ciudad de México, CDMX Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Fraud Risk Analyst

    hace 2 semanas


    Ciudad de México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Senior Fraud Analyst

    hace 7 días


    estado de méxico Stori A tiempo completo

    Estamos buscando un/a Analista Senior de Fraude para unirse a nuestro equipo. El candidato ideal será proactivo, con fuertes habilidades analíticas y conocimientos avanzados de SQL indispensable , enfoque técnico y analítico, con la capacidad de programar soluciones personalizadas y colaborar con equipos multifuncionales para mejorar las estrategias de...

  • Fraud Prevention Analyst

    hace 4 semanas


    Ciudad de México Rappi A tiempo completo

    It is time for you to join us to show the world that we are the company that is coming to change paradigms, where we revolutionize hours, minutes and seconds. Because in Rappi WE SEE OPPORTUNITIES where others see problems. WE SEE CLOSENESS where others see distance. WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of...


  • Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    Job DescriptionOportun is a mission-driven fintech that empowers its members with the confidence to build a better financial future. With intelligent borrowing, savings, and budgeting capabilities, we put our 2 million members' financial goals within reach.As a Fraud Analyst within the Financial Intelligence Unit (FIU), you will minimize and prevent losses...


  • Ciudad de México, Ciudad de México Stori A tiempo completo

    We are looking for an experienced Business Intelligence Analyst to help us drive business growth through data-driven insights. As a member of our team, you will analyze complex data sets to identify trends and patterns, and develop solutions to improve our risk mitigation strategies.About the Role:This is an exciting opportunity to work with a dynamic team...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...

  • Digital Fraud Analyst

    hace 4 semanas


    México Ria A tiempo completo

    Responsibilities Analyze and decision transactions based on risk rules. Identify valid or fraudulent transactions. Must possess a high level of customer service with internal and external customers which includes answering incoming calls. High emphasis on answering inbound calls and assisting customers with their questions regarding their online...


  • Ciudad de México Citi A tiempo completo

    The Fraud Risk Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Ciudad de México, Ciudad de México Signifyd A tiempo completo

    About the Role: As a Senior Risk Analyst at Signifyd, you will be part of a team that plays a crucial role in fighting fraud and helping our customers succeed. This position requires an experienced fraud fighter with a passion for learning, problem-solving, and a love for complex challenges.Key Responsibilities:Perform proactive risk analysis to identify and...