Application Support Agent

hace 2 semanas


Desde casa, México ProHiring A tiempo completo

PROHIRING solicita **Application Support Agent** para proyecto por tiempo indefinido 100% remoto.

**Requisitos**:

- Licenciatura o Ingeniería en Sistemas, Telecomunicaciones o afín.
- 2 años de experiência en mesa de ayuda, atención de clientes y soporte remoto.
- 2 años de experiência en soporte remoto para Troubleshooting issues del producto (aplicación y datos), database server, web server, y redes para minimizar riesgos.
- Manejo de Microsoft Windows y Linux.
- Manejo de Microsoft Office, Excel, ITIL, Access y Sharepoint (intermedio/avanzado).
- Conocimiento de Redes de Datos (TCIPv4, TCPIPv6, Protocolos de red).

**FUNCIONES**:

- Soporte de 2o Nível.
- Asegurar la resolución de problemas de servicio y solicitudes de cambio.
- Gestionar la carga de trabajo de tickets.
- Escalación de problemas y ofrecer soluciones.
- Mantenimiento a aplicaciones (desarrollos internos).

**SE OFRECE**:

- Sueldo mensuale libre negociable de $21,000.00 a $25,000.00
- Horario de Lunes a Viernes de 8:00 a 17:00 horas.
- Seguro de Gastos Médico Menores.
- Seguro de Gastos Médicos Mayores.
- Asignación de equipo de cómputo.

Tipo de puesto: Tiempo completo

Salario: $21,000.00 - $25,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Trabajar desde casa

Pregunta(s) de postulación:

- La vacante requiere inglés 100% conversacional indispensable, no te postules si no cuentas con este nível de inglés, se te va a evaluar en la entrevista, cuentas con inglés conversacional?

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- mesa de ayuda: 2 años (Deseable)
- atención de clientes: 2 años (Deseable)
- soporte remoto 2do. nível: 2 años (Deseable)
- soporte remoto para Troubleshooting issues: 2 años (Deseable)
- database server, web server, y redes: 2 años (Deseable)
- Microsoft Windows y Linux.: 2 años (Deseable)
- Microsoft Office, Excel, ITIL, Access y Sharepoint: 2 años (Deseable)
- Redes de Datos (TCIPv4, TCPIPv6, Protocolos de red).: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto
- Health insurance



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