Bpo Order to Cash Specialist Jr

hace 5 meses


Guadalajara, México IBM A tiempo completo

Introdução
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Seu papel e responsabilidades
Supports clients on Lead to Cash daily process transactions through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain departments with multiple supporting systems involved at different process stage. Professionals in this role have skills such as sales management, price quote, customer service, project management, order management, and revenue management.

Todas as nossas oportunidades são elegíveis para profissionais com deficiência e/ou reabilitados.

Profissional Requerido e Conhecimento Técnico

Experience in an Order To Cash role.
B+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.
**Ability to work in shifts to support hours of operation**: Sunday through Saturday, 9am-11pm EST.
Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional service.
Experience in Reconciliation, Stop Payment, ACH Return Items, Bank Modification, Invoicing, CMD, Jira Service Desk Tickets.
Relevant degree or equivalent experience in customer service or a related field

Profissional Preferencial e Conhecimento Técnico
Preferably supporting clients with US operations (B2C).
Sobre a unidade de negóciosA IBM Consulting é a empresa de consultoria e serviços profissionais globais da IBM, com recursos de transformação de negócios e tecnologia líderes de mercado em. Com profundo conhecimento em muitas indústrias, oferecemos estratégia, experiência, tecnologia e serviços operacionais a muitas das empresas mais inovadoras e valiosas do mundo. Nosso time está focado em acelerar os negócios de nossos clientes através da colaboração. Acreditamos no poder da tecnologia usada de maneira responsável para ajudar pessoas, parceiros e o mundo.

Sua vida na IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



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