Discover Support
hace 5 meses
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
**Discover Support**
**Why We Have This Role**
The Discover Support team focuses on everything involved in delighting our customers and ensuring a five star customer experience with every interaction. We are looking for a customer-oriented, highly technical, highly collaborative individual to join our Support team. In this role you will interact with multiple other teams including but not limited to Customer Success, Engineering, Product Management and Professional Services and learn to be a passionate but fair advocate for our customers.
**How You’ll Find Success**
- Collaborate, collaborate, collaborate - with teammates, Eng, Product and any other team whose assistance is needed to unblock the customer
- Consistently exceed your own and our team’s KPI targets
- Help meet our contractual SLAs while always providing top notch customer service
- Share knowledge and help enable junior team members as the team continues to grow
***:
**How You’ll Grow**
- Developing Strong Partnerships: You will learn to work closely with other teams and develop strong bonds with them which will help move things quickly during times of urgency
- Creative Problem Solving**:You will learn to think outside the box to solve customer issues where your primary focus will be getting the customer unblocked
- Customer Advocacy: You will learn how to find the right tone and messaging while advocating for our customers to other teams like Product and Engineering
- Trusted Partner: As your knowledge of the Discover product grows, you will become a trusted partner to other customer facing teams and help them through challenging product related conversations with customers
**Things You’ll Do**
- Serve as our frontline by providing technical and functional support to all customers, business partners, and internal team members.
- Provide top-notch client communications, responsive follow-through on all issues and actions, and collaborate extensively to resolve all client issues.
- Resolve incidents with the help of documentation or knowledge base articles.
- Ensure correct and seamless operation of all ETL workflows which involves interaction with our Data Acquisition team, Technical Consulting team, and others.
- Monitoring alerting scripts for existing ETL jobs.
- Troubleshoot issues and escalate problems to the appropriate team when necessary.
- Motivated self starter with the ability to work a rotating schedule that can vary to accommodate our customers’ needs.
- Assist in Quality Assurance reviews of solutions prior to customer delivery as time permits.
- Must be able to work overnight shift hours
***:
**What We’re Looking For On Your CV**
**Minimum Qualifications**
- Bachelor's degree or equivalent experience
- Experience supporting production environments with good analytical skills
- Linux and/or Windows experience - must be comfortable with command prompt
- Strong communication skills (verbal, written and interpersonal)
- Experience with scripting technologies for task automation (E.g. Batch, Python)
- Customer-focused attitude and ability to empathize with customers
- Ability to handle multiple tasks and prioritize effectively
- Must be able to work overnight shift hours
***:
**Preferred Qualifications**
- Preferably 1+ years of experience in a customer support or technical support role
- Proficiency with Ticketing tools and other customer support tools preferred
- Experience with any of the database technologies like Postgres/SQL preferred
***:
**What You Should Know About the Qualtrics Discover Support Team
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México KION Group A tiempo completoAbout the Role:We are seeking a skilled Controls Engineer Technical Support to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers.Key Responsibilities:Provide technical support for complex systems integrating hardware and software.Assist with material specification, schematic...
-
Customer Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Hootsuite A tiempo completoWhy Hootsuite?Transform Your Social Media PresenceHootsuite is a leading social media management platform that helps businesses like yours succeed in the digital landscape. Our innovative solutions empower you to connect with your audience, drive engagement, and achieve your marketing goals.Discover the Power of Social MediaWith Hootsuite, you can schedule...
-
Support Engineer
hace 4 meses
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
-
Support Engineer
hace 5 meses
Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...
-
Claims Support Coordinator
hace 2 semanas
Ciudad de México, Ciudad de México AIG A tiempo completoUnlock Your Potential in Claims SupportAIG is seeking a skilled Claims Support Coordinator to join our team in Mexico City. As a key member of our claims operation, you will play a vital role in ensuring our policyholders receive seamless support during times of need.As a Claims Support Coordinator, you will be responsible for handling claim documents,...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Carrier A tiempo completo**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Carrier. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities:**Assist customers with technical issues and provide solutions to resolve their...
-
Technical Product Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Sagan A tiempo completoJob Title: Technical Product Support AgentLocation: Remote (EST Time Zones)Salary Range: up to 1500 USDWork Schedule:Monday to Friday, 11:00 AM to 07:00 PM (EST)Job Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoAbout Okta Okta is recognized as The World's Identity Company, dedicated to empowering individuals to securely utilize any technology across various devices and applications. Our Workforce and Customer Identity Clouds facilitate secure yet adaptable access, authentication, and automation, fundamentally transforming how users navigate the digital...
-
Retail Application Support Consultant F/M
hace 4 semanas
Ciudad de México, Ciudad de México VISEO A tiempo completoAbout VISEOVISEO is a global company that specializes in digital transformation and innovation. With a presence in four continents and a turnover of over $230 million, VISEO offers a unique approach to integrators, agencies, and consulting firms. Our Digital Retail entity aims to help customers in their retail and e-commerce projects, providing POS...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoAbout Okta Okta is recognized as the leading Identity Company globally. We empower individuals to securely utilize any technology—anywhere, on any device or application. Our Workforce and Customer Identity Clouds facilitate secure yet adaptable access, authentication, and automation, fundamentally transforming how individuals navigate the digital...
-
Customer Support Associate
hace 4 meses
México Cozymeal A tiempo completoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoAbout Okta Okta is recognized as The World's Identity Company, dedicated to empowering individuals to securely utilize any technology across various devices and applications. Our Workforce and Customer Identity Clouds facilitate secure and adaptable access, authentication, and automation, fundamentally transforming how individuals navigate the digital...
-
Support Engineering Manager, Audible
hace 5 meses
Ciudad de México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE As a Support Engineering Manager, you will... - Be a technical lead for organization and a...
-
Multilingual Customer Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México American Express A tiempo completoYou Shape the Future. We Support Your Journey. With the right support, individuals and organizations can advance in remarkable ways. When you become part of American Express, you join a global and diverse network of professionals dedicated to supporting our clients, communities, and one another. Here, you will have the opportunity to learn and develop as...
-
Senior Customer Support Associate
hace 4 meses
México Cozymeal A tiempo completoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...
-
Multilingual Customer Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México American Express A tiempo completoYou Shape the Future. We Support Your Journey. With the right support, individuals and organizations can achieve remarkable growth. By joining American Express, you become part of a global and diverse team dedicated to supporting our clients, communities, and one another. Here, you will have the opportunity to learn and advance as we assist you in...
-
Global Technical Support Technician
hace 4 meses
Ciudad de México Hitachi Vantara Corporation A tiempo completoWe're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...
-
ERP Application Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Idemia A tiempo completoAt IDEMIA, we are dedicated to enhancing global security through our innovative identity solutions. Our leadership in technology positions us as the preferred partner for numerous governments and enterprises across more than 180 countries, including some of the most prominent brands worldwide. By leveraging our specialized knowledge in biometrics and...
-
New Graduate Broking Support
hace 2 semanas
Ciudad de México MX004 Guy Carpenter Mexico Intermediario De Reaseguro S A De Cv A tiempo completoDescription: MarshMcLennan has an exciting opportunity for a NEW GRADUATE BROKING SUPPORT (CMF) to join our team in our Office in Mexico City . This role is within our dynamic and growing Carpenter Marsh Fac team. What can you expect? A journey of growth and acceleration that includes both technical and theorical training moments to be...
-
Service Desk Analyst
hace 4 semanas
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe Put the World on Vacation At Wyndham Destinations, our mission is straightforward:to create memorable vacation experiences. With a focus on vacation ownership, travel memberships, and exchange programs, we're redefining the landscape of leisure travel by opening new avenues for vacationers. Innovation and development keep our work engaging and...