Support Engineer

hace 7 meses


Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

2+ years industry experience in programming and/or technical support roles
- Experience with ticket monitoring and troubleshooting/debugging technical systems

Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.

As a Support Engineer, you will...
- Provide support activities for these services and regularly work with development teams to establish and improve service support
- Operate with guidance from management and aggressively drive issues to resolution
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment.
- Create and interpret metrics that measure support success and service performance
- Help develop and refine operational policies and procedures used by teams and internal customers
- Participate fully and constructively in the planning of team’s work
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices
- Mentor other Support Engineers and are involved with interviewing and onboarding new team members

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.

Mexico City, DIF, MEX
- Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, or JavaScript
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
- Superior team skills in dealing with users at all levels in a team environment
- Exceptional communication, documentation and presentation skills for technical and business audiences



  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V.As a Cloud Support Engineer, you will be responsible for solving complex technical issues and providing exceptional customer support to our clients.

  • Mss Support Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Customer Support Engineer

    hace 4 semanas


    Ciudad de México, Ciudad de México Carrier A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...

  • Support Engineer

    hace 4 meses


    Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer

    hace 4 meses


    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Bss Support Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for a Business Support System Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The...


  • Ciudad de México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems - Experience in Unix or Linux OS - Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript At Audible, we believe stories have the power to transform...

  • Support Engineer

    hace 1 mes


    Ciudad de México, CDMX GSB Solutions A tiempo completo

    Important IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...


  • Ciudad de México, Ciudad de México Cliecon Solutions, Inc. A tiempo completo

    Job Title: Microsoft Dynamics Product Support EngineerJob Description: As a Product Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, troubleshooting and resolving problems/complex issues to stabilize customer networks. The Support Engineer typically interacts with...


  • Ciudad de México, Ciudad de México Philips A tiempo completo

    Job Title Highly Skilled Technical Support Engineer Job Description Philips is seeking a talented Technical Support Engineer to provide exceptional support to our customers remotely. As a key member of our team, you will be responsible for resolving complex technical issues, managing customer cases, and ensuring first-time right resolutions. Your Role: As a...


  • Ciudad de México, Ciudad de México Luxoft A tiempo completo

    About the RoleWe are seeking a highly skilled Flow Management Support Engineer to join our team at Luxoft.


  • Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer

    hace 1 mes


    Ciudad de México, CDMX Tesys 21 A tiempo completo

    **Support Engineer** - Zona de trabajo: Ciudad de México **(presencial)**: - Escolaridad: Ing. en sistemas o a fin. - Ingles**:avanzado** - **We look for**:_ - 8+ years Experience as a Senior Linux SDE, systems administrator or devops engineer. - Automation experience - Programming experience (Golang and/or Python) - Configuration management experience...

  • Support Engineer

    hace 1 mes


    México Luxoft A tiempo completo

    Remote Mexico, Mexico Technical Support (SL3) Cross Industry Solutions 18/11/2024 Req. VR-109624 **Project description**: Oil and Gas company needs a Flow Management support engineer **Responsibilities**: To perform daily operation to support the prod **Skills**: Must have Ability to understand wiring diagrams, hooking up low voltage electronics,...


  • Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo

    About the RoleThis position provides advanced technical support services to TD SYNNEX customers.As a member of our Support Team, you will assume multiple roles during your dynamic work schedule to ensure 24/7 coverage.Key responsibilities include:Proactive monitoring and incident handling to minimize downtimeReport delivery and collaboration with customers...