Senior Customer Support Associate

hace 4 meses


México Cozymeal A tiempo completo

Discover. Savor. Connect. Welcome to the chef's table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

**About the Role**:
We are looking for a strong, experienced full-time **Senior Customer Support Associate** to join our growing team. This is an important role within the operations team with the opportunity to grow into a customer support team lead role.

**Responsibilities Include**:

- Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
- Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
- Working closely with other departments to resolve any issues or questions.
- Other projects/duties as assigned.

**Requirements Include**:

- 4+ years of experience in a customer service role
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Strong interest or experience in the culinary world
- Ability to work efficiently and distraction-free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM

**Hours**: 8 hours within the 8 am to 6 pm time window (any time zone in the US)

**What We Offer**:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay.
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.

If this sounds like you, then Cozymeal just might be the right place for you Welcome home



  • Ciudad de México, Ciudad de México Sofvio Recruitment A tiempo completo

    Customer Support AssociateWe're seeking a highly skilled Customer Support Associate to join our team at Sofvio Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their online experience is seamless and satisfying.Key Responsibilities:Streamline order processing and...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    **About Cozymeal**We're a leading global marketplace featuring the best culinary experiences and cookware. Our mission is to connect people through food, and we're looking for a strong, experienced full-time Senior Customer Support Associate to join our growing team.**Responsibilities Include**:Understanding Cozymeal's services and providing solutions to...


  • Ciudad de México, Ciudad de México Trisept Solutions A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Support Associate to join our team at Trisept Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and effective resolution of technical issues, and collaborating with internal teams to...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    About CozymealCozymeal is a leading global marketplace that connects customers with unique culinary experiences, including cooking classes, private chef meals, and culinary tours. Our platform offers a wide range of products and content, from top-rated cooking classes to chef-curated cookware.We strive to provide an exceptional experience for our customers...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will play a critical role in providing technical support to our customers and internal teams.Key ResponsibilitiesWork with senior engineers to resolve customer cases through various...


  • Ciudad de México Evo Payments A tiempo completo

    **Associate, Customer Support** **About the role**: As an Associate, Customer Support, you will be part of the dedicated support and retention team to enhance the business experience to protect revenue and turnover. Engage the business proactively and reactively with a focus on driving business satisfaction and generating/saving revenue for the...


  • México Cozymeal A tiempo completo

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud-based environments to resolve complex issues and improve...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your knowledge of cloud-based technologies to resolve complex...


  • Ciudad de México, Ciudad de México Cozymeal A tiempo completo

    About CozymealCozymeal is a leading global marketplace that connects customers with culinary experiences and products. Our platform offers a wide range of services, including cooking classes, private chef experiences, culinary tours, and more.Job DescriptionWe are seeking a highly experienced Customer Support Team Lead to join our operations team. As a key...


  • Ciudad de México Nielsen A tiempo completo

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Support Associate at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a global organization that provides technical support to our customers and internal teams. Your primary responsibility will be to act as a Cloud Ambassador, providing our customers with the required tools and tactics to scale their impact in...


  • Ciudad de México, Ciudad de México Ria A tiempo completo

    We are seeking a skilled Customer Service Associate to provide exceptional support to our customers at Ria. In this role, you will be responsible for reviewing and correcting data of incorrectly processed transactions, collaborating with the accounting department to reconcile and balance refunds of cancelled transactions, and ensuring timely resolution of...


  • Ciudad de México, Ciudad de México PSI A tiempo completo

    Job Title: Senior Clinical Research AssociateJob Summary:We are seeking an experienced Senior Clinical Research Associate to join our team at PSI. As a Senior Clinical Research Associate, you will be responsible for conducting and reporting onsite monitoring visits, participating in study startup, and performing CRF review, source document verification, and...


  • Ciudad de México, Ciudad de México Voyagu A tiempo completo

    {"title": "Head of Customer Support", "description": "Lead Customer Support TeamVoyagu is a dynamic and innovative tech-enabled travel agency based in the US, focused on delivering exceptional air travel services to premium clients. With operational hubs in Mexico City and Warsaw, we are poised for significant growth and transformation.We are seeking a...


  • Ciudad de México, Ciudad de México PSI CRO A tiempo completo

    Job Title: Senior Clinical Research AssociateWe are seeking an experienced Senior Clinical Research Associate to join our team at PSI CRO. As a Senior Clinical Research Associate, you will play a key role in the success of our clinical trials by conducting and reporting onsite monitoring visits, performing CRF review, source document verification, and query...

  • Senior Support Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completo

    As a Senior Support Analyst at Nasdaq, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on resolving billing inquiries, service requests, and complaints in a timely and professional manner. You will work closely with our development team and platform support team to ensure that issues are escalated...


  • Ciudad de México UST A tiempo completo

    **Customer Service Associate** **Associate III - BPM **Who we are**: UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleAs a Cloud Support Associate at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a global organization that provides technical support to our customers and internal teams. You will be at the forefront of this transformational technology, operating on a follow-the-sun model, assisting a global list of companies and...


  • Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Job Title: Customer Support SpecialistLocation: Mexico City, MexicoEmployment Type: Full-Time On-SiteCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise.**Job Summary**:We are seeking a highly...