Workforce Management Traffic Analyst

**Workforce Management Intraday Traffic**WFM Traffic is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment in regards to capacity as part of the Intraday Management task.Besides this WFM Traffic assures the Adherence & Attendance monitoring approach of the WFM RTA is in line with the...

Job Overview:The Workforce Management Traffic Analyst plays a crucial role in ensuring the efficient operation of our contact center. This position is responsible for centralized tasks, including KPI and performance management, strategy determination, and adjustment in regards to capacity as part of Intraday Management.Besides this, the WFM Traffic Analyst...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos.Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

**Role Profile:****Job Title: Workforce Management Analyst (G33)**We are seeking an experienced Workforce Management Analyst to join our team in Monterrey, Mexico. As a key member of our digital business services function, you will be responsible for providing ongoing operational analysis of engagement centre operations.**Key Accountabilities:**Provide...

Leading financial company is looking for Workforce Management Analyst for its new call center Required Skills Organizational, analytical and communication skills Computer proficiency Strong knowledge of Microsoft applications Outlook, Word, Power Point Excel, and Access Knowledge of workforce management tools Knowledge of Word and PowerPoint and the ability...

We are Conduent, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our goal is to create exceptional outcomes for our clients and the millions of people who depend on us.As a Workforce Management Traffic Analyst, you will have the opportunity to make a meaningful contribution to our team and...

SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Key responsibilities will include but are not limited to attendance, scheduling functions, forecasting, and real time monitoring, as well as presentations on reporting. - Why you'll...

Additional Job Description- SWBC is seeking a talented individual to serve as Senior Workforce Analyst in a Work Force Management (WFM) environment responsible for all WFM tasks within the department.Key responsibilities will include attendance, scheduling functions, and real time monitoring, as well as development, preparation and maintaining of reporting;...

Company Overview:SWBC is a dynamic organization seeking an experienced Workforce Management Specialist to join our team. This individual will play a vital role in the day-to-day operations, focusing on forecasting, scheduling, and real-time monitoring to ensure efficient staffing resources.Key Responsibilities:• Maintain tactical and strategic schedule...

Bachelor's degree in supply chain management, Logistics, Customs, or a similar field. - 2+ years' experience in Premium Freight, maritime and Air. - Solid knowledge of logistics and Traffic. - Available to work in 2dn and 3rd shift, **in Home Office.**: - Strong leadership skills and the ability to work well with subordinate personnel from various...

Traffic Analyst**Location**:Monterrey, NLE, MX, 66050At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.We are a business-to-business company, serving the entire food sector, from the cocoa...

Are you looking for a challenging and rewarding role in Workforce Management? Do you have a passion for analytics and problem-solving? If so, we want to hear from you! As a Workforce Management Traffic Analyst at Conduent, you will have the opportunity to work with a talented team to deliver mission-critical services and solutions to our clients.About the...

Key ResponsibilitiesProcess and approve tickets and requests within IEX Webstation or other WFM ticketing tools in consultation with WFM Intraday Management.Monitor and manage schedule adherence, attendance, and real-time productivity among CSRs.Communicate schedule changes to employees and supervisors as necessary.Analyze and operationalize changes to the...

** Esta oportunidad laboral es para un ambiente de trabajo 100% en inglés, por favor comparte tu CV únicamente en inglés** **This position is for a remote job in Mexico for a US based client.** **Virtual Financial Analyst** The Finance Virtual Financial Analyst will be responsible for leading the day-to-day engagements with our clients. This means...

**About Our Team**Ams is a global leader in total workforce solutions, founded in 1996. We deliver our solutions through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services.We are seeking a Senior Manager to join our Recruitment Administration team. This role will be...

** Esta oportunidad laboral es para un ambiente de trabajo 100% en inglés, por favor comparte tu CV únicamente en inglés****This position is for a remote job in Mexico for a US based client.****Virtual Financial Analyst**The Finance Virtual Financial Analyst will be responsible for leading the day-to-day engagements with our clients.This means...

Role OverviewAs a Service Operations Analyst at Lenovo, you will support the Service Delivery Manager in delivering an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. You will be responsible for order management, device configuration, inventory management, and account management.Key ResponsibilitiesORDER MANAGEMENT:...

**Job Details**What you will do:The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.As owner of the process, this role is accountable for collecting, analyzing and reporting data to vendors or COE across the enterprise.Additionally, analyst will execute...

Job DescriptionAs a Workforce Management Planner at Conduent, you will play a vital role in ensuring the smooth operation of our services. Your primary responsibility will be to develop and implement strategic workforce plans that align with business objectives.The ideal candidate will possess excellent analytical and problem-solving skills, with the ability...

**Purpose of the position**:Oversees current week schedule adjustment, real time monitoring, tracking, documenting, communicating and reporting on multiple channels/lines of business to meet program's contractual metrics.**Key task & result areas**:**Intraday Management**- Maximize call outs of agents' behavior and non adherence based on approved...