Associate Application Support Specialist

hace 3 semanas

Ciudad de México Swiss RE A tiempo completo

**Corporate Title: Associate**

**Division: CCU-Group Enterprise Architecture&Tech CorSo (54000961)**

**Department: CCUR-Corporate Solutions Technology (50008141)**

**Recruiter: Daniela Castañeda**

**Hiring Manager: Dione Elizabeth Martin**

**About the Team**

Team members are also taking on project / task work supporting an agile mindset. Going into the new year, we hope to have some team members supporting more on project / task work. The vision for the team continues to evolve where we will look to be involved in Service Health Checks with Real-Time Monitoring using dashboards, KPI'ls and smart analytics.

You will work collaboratively in a globally distributed team environment. The role will report to the Regional Lead responsible.

**About the Role**

**About You**
- Ability to speak and write English fluently.
- Obtained a four-year college degree or equivalent is highly preferred.
- Excellent written and verbal communication skills
- Customer and people relationship skills
- Knowledge of Commercial Insurance is a plus
- Agile a continuous learning mindset
- Business acumen and mindset - Foundational understanding of business and how IT supports the delivery of business goals. Seeks to understand the end-to-end process, needs of business teams, and utilizes that knowledge to advocate for them through the issue resolution process.
- Highly motivated individual who can think analytically.
- Ability to complete work independently or in cooperation with others.
- Organized and able to work effectively under tight deadlines.
- Technical aptitude and mindset - Understands fundamentals of software development (i.e., programming, database, network, etc.) though no programming will be required in the role. Must be willing to learn specific technical skills (i.e., server restarts, clearing queues) that will allow for resolution of major issues. Ability to identify root cause of issues in a cloud-based environment is a plus.
- Ability and willingness to transfer knowledge and experience to colleagues.
- Actively aid others, seeks opportunities to “pitch in” and help colleagues.
- Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements.

**IMPORTANT: Please submit your CV in English because this position will report to US**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

**Keywords**:
**Reference Code**:128456

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