Customer Services Representative

hace 2 meses

Monterrey, México Caterpillar A tiempo completo

**Career Area**:
Finance

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**:
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

**What You Will Do**:

- Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Understanding of products and services offered, providing appropriate solutions to customer queries.

**What Skills You Will Have**:
**Customer Focus**:

- Communicates the importance of customer needs/expectations and commits to resolving them.
- Researches and verifies customer needs and expectations.
- Solicits customer satisfaction feedback and acts on improvement opportunities.
- Helps link organizational objectives to customer needs and expectations.

**Data Gathering & Analysis**:

- Follows proper data gathering and analysis processes and policies.
- Participates in gathering and analyzing an organization's data based on requirements.
- Documents data from various sources and in various formats.
- Utilizes basic data collection and evaluation tools and techniques.

**Service Excellence**:

- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.

**Decision Making and Critical Thinking**:

- Explains characteristics and steps in an effective decision-making process.
- Identifies issues and communicates with others when a decision needs to be made.
- Names decision makers in own environment and cites examples of past decisions.
- Describes types of decisions incumbent may and may not make in own job or function.

**Problem Solving**:

- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.

**Education Requirement**:

- Bachelor’s degree in finance or related area
- Intermediate - Advanced English

**Final **details**:
**The Caterpillar Code of Conduct states that we will **select **and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.**

**Posting Dates**:
November 27, 2024 - December 4, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

  • Customer Service Representative

    hace 2 días

    Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

    Tata Consultancy Services (Tcs) is looking for a talented and motivated Customer Service Representative to join our team.We offer a competitive salary range of $19,000.00 - $21,000.00 per month, along with a comprehensive benefits package.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a...

  • Customer Service Operations Representative

    hace 2 días

    Monterrey, Nuevo León, México Detail Cleaning Services A tiempo completo

    At Detail Cleaning Services, we are dedicated to delivering exceptional cleaning solutions to our clients. As a Sales Representative, you will play a critical role in helping us grow and expand our business.Job Overview:We are seeking an experienced Sales Representative to join our team. The ideal candidate will have excellent communication skills, be...

  • Customer Acquisition Representative

    hace 2 meses

    Monterrey, Nuevo León, México Rempower A tiempo completo

    About Rempower:We are a dynamic real estate services provider seeking an experienced telemarketing professional to join our team as a Customer Acquisition Representative. In this role, you will be responsible for promoting our services and generating new business opportunities.

  • Bilingual Customer Service Representative

    hace 7 meses

    Monterrey, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services **(TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: ¡**Bilingual customer service representative**! **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Posición **híbrida **depués de la capacitación Seguro de gastos médicos...

  • Customer Service Representative

    hace 2 semanas

    Monterrey, México iKraftSolutions LATAM A tiempo completo

    We are seeking a dynamicBilingual Customer Service Representative,who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment. **About You**: **Customer Service**: You are a resource in identifying and resolving member servicing issues, and enhances member...

  • Customer Quality Representative Expert

    hace 2 días

    Monterrey, Nuevo León, México Ao Consulting Group A tiempo completo

    OverviewAo Consulting Group is seeking a highly skilled Customer Quality Representative to join our team. In this role, you will be responsible for ensuring the highest level of quality in our products and services.

  • Asistente de Servicio al Cliente con Habilidades Bilingües

    hace 2 meses

    Monterrey, Nuevo León, México Afni Customer Services A tiempo completo

    En Afni Customer Services, estamos comprometidos con brindar un servicio excepcional a nuestros clientes. Nuestro equipo está buscando una persona apasionada y dedicada para unirse a nuestra familia como Bilingual Customer Service Representative.Sueldo: $21,000 por año (aproximadamente $1,750 al mes) + bonos.Tu rol:Como Asistente de Servicio al Cliente, tu...

  • Customer Service Representative

    hace 4 días

    Monterrey, México Black Hawk Industrial A tiempo completo

    The Customer Service Representative is responsible for assisting company sales efforts to meet and/or exceed company sales revenue and profit objectives. - Generate sales leads by contacting prospective customers by phone or in person - Provide quotations for products, including technical and engineered products - Analyze and assess customer needs - Work in...

  • Operations Customer Services Representative

    hace 3 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey** Environment**: Hybrid (3 days onsite; 2 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 7:00 AM to 5:00 PM and weekends are on-call. **Who We Are**: Recognized by Gartner in their Modern 4PL Market...

  • Customer Service Representative

    hace 3 meses

    Monterrey, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes. We are looking for a...

  • Bilingual Customer Service Representative

    hace 7 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 1 año de Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Bilingual Customer Service Representative

    hace 7 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 meses de Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Bilingual Customer Service Representative

    hace 7 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 MESESde Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Customer Service Representative

    hace 2 meses

    Monterrey, México Tata Consultancy Services (TCS) A tiempo completo

    About TCS **Tata Consultancy Service (TCS)** is an IT Service consulting and business solution provider that has been partnering with the World's Largest Businesses in their transformation journeys. Title: Customer Service Representative Location: Monterrey, Mexico (Onsite) Language requried: English Required: - Good knowledge of Windows OS, Microsoft...

  • Senior Financial Services Representative

    hace 2 meses

    Monterrey, Nuevo León, México Citi A tiempo completo

    At Citi, we're committed to helping our clients achieve their financial goals. As a Senior Financial Services Representative, you'll play a key role in providing exceptional service and guidance to our clients in locations where physical bankers are not available.**Job Summary:**We're seeking an experienced professional to join our team as a Senior Financial...

  • Customer Service Representative

    hace 1 semana

    Monterrey, México Alliance Virtual Offices A tiempo completo

    **Customer Service Representative** Working at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone’s unique knowledge, experience and background we enrich each...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México HRO A tiempo completo

    We are looking for a **Bilingual Customer Service Representative**, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Responsibilities** - Manage large amounts of incoming phone calls - Identify and assess customers’...

  • Customer Service Representative Professional

    hace 4 semanas

    Monterrey, Nuevo León, México Rhi Magnesita A tiempo completo

    RHI Magnesita is a leading global manufacturer of refractory products, and we are seeking a highly skilled Customer Service Representative Professional to join our team in Monterrey Nuevo Leon, México.**Job Description:**The Customer Service Representative Professional will be responsible for delivering exceptional support services to our sales...

  • Customer Operations Representative

    hace 3 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We...

  • Customer Sales Representative Professional

    hace 7 meses

    Monterrey, México RHI Magnesita A tiempo completo

    **Customer Sales Representative Professional** **About the job** RHI Magnesita is seeking a dynamic Customer Sales Representative Professional located in Monterrey, Nuevo León, MX! The CSR Professional will be developing, managing, and delivering support services to the organization's sales force including creation and confirmation of orders in the...