Operations Customer Services Representative

hace 3 meses

Monterrey, México Redwood Logistics A tiempo completo

**Operations Customer Service Representative**

Reports To**:Mexico Operations Manager**

Location**:Monterrey**

Environment**: Hybrid (3 days onsite; 2 remote)**

**Work Schedule**:
This position is full-time and hybrid Monday through Friday from 7:00 AM to 5:00 PM and weekends are on-call.

**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

**Purpose of Your Work**:
As an **Operations Customer Service Representative **working within **Redwood Mexico **(one of our entities),** **you will be responsible for supporting our Mexico customers through daily operational duties.

**How You Make a Difference Everyday**:

- Accurately and efficiently coordinate carrier operation to ensure daily capacity & status updates
- Coordinate capacity to match customer needs amongst existing carrier base (carrier management)
- Provide trailer details for traceability and documentation purposes
- Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers
- Provide customer with visibility and send updated status report
- Coordinate with carriers to establish regular updates and tracking reports
- Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
- Update load status in TMS and ensure accuracy of information (i.e. costs, rates, dates)
- Meet with carriers to explore and review business opportunities to optimize their capacity
- Establish a cadence of revisions and agreements to ensure ongoing improvement
- Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
- Coordinate with broker for corresponding border crossing docs (DODA, entry)
- Ensure shipment arrival to border/warehouse with complete and correct documentation
- Coordinate delivery appointments with consignee and ensure timely delivery
- Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary
- Communicate effectively within Redwood network for any additional help needed
- Quote and source additional spot capacity when required
- Support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned
- Perform additional duties assigned by management

**You’ve Got This?**
- Ability to think critically, analyze data, and set strategic goals
- Excellent organizational, communication, and time-management skills
- Problem-solving and customer oriented professional
- Ability to work autonomously, proven to be both a self-starter & team player in a dynamic environment
- Process oriented individual who has a deep understanding of customer impact and profitability
- High School diploma required. BS/BA preferred; MBA is not requited but ideal
- English proficiency at least 80%
- Progressive experience in an operational role within the transportation/logistics industry
- Desirable proficiency with Transportation Management Systems

**What We Offer**:

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

  • Customer Operations Representative

    hace 3 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We...

  • Customer Operations Representative

    hace 2 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Branch Director** Location**:Monterrey, México** Environment**:Hybrid (4 days in office; 1 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by...

  • Customer Operations Representative

    hace 6 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Customer Operations Manager** Location**:Monterrey, Mexico** Environment**: Hybrid** **Work Schedule**: This position is **full-time** and **hybrid **with 3 days onsite and 2 days remote per week,** Monday through Friday** from **8:00 AM to 5:00 PM** with an hour break, but flexibility is available...

  • Customer Operations Representative

    hace 6 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Customer Operations Representative** Reports To**:Manager Customer Operations** Location**:Monterrey, México** Environment**:Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...

  • Operations Customer Service Representative

    hace 2 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey or Queretaro** Environment**: Hybrid (about 3 days onsite; 2 remote)** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some...

  • Operations Customer Service Representative

    hace 6 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations (Ops Manager/KAM)** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner...

  • Operations Customer Service Representative

    hace 7 meses

    Monterrey, México Redwood Logistics A tiempo completo

    **Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...

  • Customer Acquisition Representative

    hace 1 mes

    Monterrey, Nuevo León, México Rempower A tiempo completo

    About Rempower:We are a dynamic real estate services provider seeking an experienced telemarketing professional to join our team as a Customer Acquisition Representative. In this role, you will be responsible for promoting our services and generating new business opportunities.

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México CPKC A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at CPKC. This role is ideal for an individual with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.About the RoleAs a Customer Service Representative, you will be responsible for handling customer...

  • Customer Services Representative

    hace 4 semanas

    Monterrey, México Caterpillar A tiempo completo

    **Career Area**: Finance **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Customer Service Representative

    hace 2 meses

    Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

    About TCSTata Consultancy Service (TCS) is a leading IT service consulting and business solution provider that partners with large businesses in their transformation journeys.Title: Customer Service RepresentativeKey Responsabilities:Providing excellent customer serviceResponding to customer inquiriesResolving customer issuesRequirements:Good knowledge of...

  • Customer Service Representative

    hace 6 meses

    Monterrey, México Centris A tiempo completo

    "Centris is a contact center based in the US with operations in Monterrey, Queretaro and Aguascalientes." We are looking for a **Customer Service Representative** in Monterrey, NL. Job responsibilities: Work directly with doctors and patients of a clinic in the US to provide them information in response to inquires about billing issues. Job skills and...

  • Asistente de Servicio al Cliente con Habilidades Bilingües

    hace 1 mes

    Monterrey, Nuevo León, México Afni Customer Services A tiempo completo

    En Afni Customer Services, estamos comprometidos con brindar un servicio excepcional a nuestros clientes. Nuestro equipo está buscando una persona apasionada y dedicada para unirse a nuestra familia como Bilingual Customer Service Representative.Sueldo: $21,000 por año (aproximadamente $1,750 al mes) + bonos.Tu rol:Como Asistente de Servicio al Cliente, tu...

  • Customer Service Representative

    hace 2 meses

    Monterrey, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes. We are looking for a...

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México Fedex Express Lac A tiempo completo

    Job Description: We are seeking a skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Key Responsibilities:Provide exceptional customer service to meet and exceed customer...

  • Bilingual Customer Service Representative

    hace 6 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 meses de Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Bilingual Customer Service Representative

    hace 6 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 6 MESESde Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Bilingual Customer Service Representative

    hace 6 meses

    Monterrey, México Afni Customer Services A tiempo completo

    Te invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000 REQUIERES: - 18 años en adelante - Inglés Avanzado Conversacional - Preparatoria Terminada - 1 año de Experiência en Call center - Radicar en Zona Metropolitana de Monterrey (INDISPENSABLE) *Prepa terminada *Gusto por servicio al...

  • Customer Experience Operations Senior Representative

    hace 1 mes

    Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About GM Financial:GM Financial is a leading provider of automotive financing solutions in Latin America and China. We offer a wide range of wholesale and retail financing products to dealers and their customers, tailoring our offerings to meet unique dealer needs, consumer preferences, and national requirements in local markets.About the Role:The Senior...

  • Customer Service Representative

    hace 2 meses

    Monterrey, México Tata Consultancy Services (TCS) A tiempo completo

    About TCS **Tata Consultancy Service (TCS)** is an IT Service consulting and business solution provider that has been partnering with the World's Largest Businesses in their transformation journeys. Title: Customer Service Representative Location: Monterrey, Mexico (Onsite) Language requried: English Required: - Good knowledge of Windows OS, Microsoft...