Noc Engineer

hace 3 semanas

Guadalajara, México SoundHound Inc. A tiempo completo

SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

We are looking for a Network Operations Center (NOC) Engineer to provide infrastructure monitoring through world-class IT services utilizing both on-premise and cloud technologies. We power platform stability through constant monitoring and fine-tuning. You will be part of a 24/7/365 team focused on monitoring, alert response, triage, and ownership of system platform issues. This is a unique opportunity to support our global partner with world-class infrastructure.

This role is based in Guadalajara. You will join a small team of NOC Engineers and Site Reliability Engineers located in Guadalajara who work closely with colleagues in the United States and Canada.

**In this role, you will**:

- Respond to alerts/alarms according to our runbooks, KB articles, and SOPs
- Analyze systems, network, security monitoring and fine-tune alerts/alarms accordingly
- Develop, maintain, and improve operational documentation
- Proactively track and report issues across multiple departments both internally and externally with our partners and vendor
- Assist with change management (Scheduling, Approval, Communication)

**We would love to hear from you if**:

- You have three to six years of experience with full-stack monitoring and incident management
- You possess a strong team-first disposition with strong analytical, problem-solving, debugging, and troubleshooting skills
- You have high attention to detail, reliable follow-up, and the ability to prioritize quickly under potentially stressful situations

We would be especially excited if you have basic scripting in Bash or Perl and or project management skills

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success.

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Come join our growing team and bring your unique voice to our mission

LI-TN1

  • Noc Tier 2 Engineer

    hace 4 semanas

    Guadalajara, México Transtelco A tiempo completo

    Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries. We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...

  • Cybersecurity Engineer

    hace 6 días

    Guadalajara, México Avertium A tiempo completo

    Avertium is the security partner that companies turn to for end-to-end Cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach...

  • Sr Network Engineer

    hace 4 semanas

    Guadalajara, México OEC Group A tiempo completo

    **_OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more!_** **What we’re looking for** - Network Engineer with **5+ years **of experience who will be part of the global Network service team, to **_design, implement, _**and maintain a robust, reliable, and secured network infrastructure...

  • Sr Network Engineer

    hace 1 mes

    Guadalajara, México OEC Group A tiempo completo

    OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more! What we’re looking for…Network Engineer with 5+ years of experience who will be part of the global Network service team, to design, implement, and maintain a robust, reliable, and secured network infrastructure service, to support...

  • Sr Network Engineer

    hace 2 semanas

    Guadalajara, México OEC Group A tiempo completo

    OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more! What We’re Looking For…Network Engineer with 5+ years of experience who will be part of the global Network service team, to design, implement, and maintain a robust, reliable, and secured network infrastructure service, to support Group...

  • Sr Network Engineer

    hace 2 semanas

    Guadalajara, Jalisco, México OEC Group A tiempo completo

    OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more What We're Looking For...Network Engineer with 5+ years of experience who will be part of the global Network service team, to design, implement, and maintain a robust, reliable, and secured network infrastructure service, to support Group...

  • Sr Network Engineer

    hace 1 mes

    Guadalajara, Jal., México OEC GROUP A tiempo completo

    OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more! What we’re looking for… Network Engineer with 5+ years of experiencewho will be part of the global Network service team, to design, implement, and maintain a robust, reliable, and secured network infrastructure service, to support...

  • IT Engineer II

    hace 1 mes

    Guadalajara, Jal., México Rippling A tiempo completo

    Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...

  • IT/OT Engineer I

    hace 1 mes

    Guadalajara, Jal., México Rippling A tiempo completo

    Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...