Noc Tier 2 Engineer

hace 2 semanas

Guadalajara, México Transtelco A tiempo completo

Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries.

We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in Ciudad Juárez, Monterrey, Guadalajara or Mexico City, Mexico.

**The Role**:
**Responsibilities**:

- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.
- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer services.
- Lead high-impact failures, and keep affected customers informed for the duration of the event.
- Carry out activities of systems administration, maintenance and infrastructure support.
- Creation of technical manuals for daily operation (WikiNOC).
- Train NOC Tier 1 Engineers to ensure their success in the team.
- Internal and external escalation of cases.

**Requirements**:

- Bachelor's degree in Computer Science, Engineering, Telecommunications or related careers.
- Experience of 3 years or more in a technical support role, and at least 2 years in customer service.
- Cisco CCNP certification or equivalent experience (ITIL and Juniper certifications also a plus).
- Bilingual English (100%) and Spanish.
- Solid experience working in IP operations in TELCO or ISP companies.
- Efficient use of CRM information systems such as ServiceNow, Remedy, etc.
- Knowledge of network monitoring systems such as Nagios, Opview, OP5, Solarwinds, HP OpenView or similar).
- Previous experience with network equipment such as routers, switches, firewalls, and protocols such as MPLS, OSPF, SNMP, TCP/IP, and ICMP.
- Basic knowledge of RF and microwave equipment.
- Advanced knowledge of IP principles and the components of an IP network.
- Excellent interpersonal, communication and teamwork skills.
- Availability to work shifts outside of business hours and participate in rotating shifts.
- Take initiative to learn new products and new technologies.

  • Tier 2 Support Engineer

    hace 1 semana

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Noc Engineer

    hace 6 días

    Guadalajara, México SoundHound Inc. A tiempo completo

    SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways. We are...

  • Consultor Soporte Noc Soc

    hace 4 días

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: **¿Quiénes somos?** - Expertos en transformación digital, somos una empresa enfocada en soluciones híbridas en telecomunicaciones desde servicios NOC hasta completas soluciones en ciberseguridad, trabajamos con socios estratégicos como: Cisco, Tenable, Panduit, VMWare, etc. Hemos...

  • Senior Noc Engineer

    hace 5 días

    Guadalajara, México SoundHound AI A tiempo completo

    SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways. We are...

  • Tier One Technical Support

    Encontrado en: beBee S MX - hace 4 semanas

    Guadalajara, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be: Assist with the maintenance and documentation of all facets of reliable, efficient, customer service. Provide assistance to all members in the use of our computer network, workstations, and...

  • Tier One Technical Support

    Encontrado en: beBee jobs MX - hace 2 semanas

    Guadalajara, Jalisco, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...

  • Tier One Technical Support

    Encontrado en: beBee S MX - hace 3 semanas

    Guadalajara, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be: Assist with the maintenance and documentation of all facets of reliable, efficient, customer service. Provide assistance to all members in the use of our computer network, workstations, and...

  • Soporte Técnico Noc SOC N1

    hace 5 días

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: **¿Quiénes somos?** - Muy buen ambiente de trabajo, flexibilidad y crecimiento real; Somos líderes en el mercado en soluciones IP on premise y nube, trabajamos de forma cercana con marcas como Cisco, Microsoft, Avaya, etc. Actualmente, estamos reestructurando nuestro portafolio de...

  • Technical Support Engineer

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Guadalajara, Jal., México Brightcove A tiempo completo

    Are you passionate about working directly with customers and immediately impacting their success? We are looking for an exceptional person to join our Customer Support team in providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers. The ideal candidate is a...

  • Tier 1 - Ejecutivo de Soporte Técnico

    hace 6 días

    Guadalajara, México Global Fleet Management Inc. A tiempo completo

    **PosiTrace by Global Fleet Management **es una empresa **SaaS de rastreo GPS **de rápido crecimiento con una huella global que actualmente está contratando un **Tier 1- Ejecutivo de Soporte Técnico **con gusto por la atención al cliente y conocimiento en call center especializado en servicios de tecnología, específicamente de rastreo GPS. Somos una...

  • Ing. de Soporte Noc

    hace 3 días

    Guadalajara, México ROJAR Recursos Humanos A tiempo completo

    **ROJAR Recursos Humanos** ¿Eres un (a) profesional apasionado por seguir creciendo, innovando y desarrollando su talento? ¡Esta es tu oportunidad! Esta posición es para laborar con uno de nuestros principales clientes del Sector TI Partner de Cisco. **VACANTE: ING. DE SOPORTE NOC - PRIMER NIVEL 1 - GDL.** **Requisitos**: 1. Lic. o Ing. en Sistemas,...

  • BackEnd Software Engineer

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Guadalajara, Jal., México Tiger Text A tiempo completo

    In one sentence Responsible for design, development, modification, debug and / or maintenance of software systems What will your job look like? You will design, develop, modify, debug and / or maintain software code according to functional, non-functional and technical design specifications. You will follow Amdocs software engineering standards,...

  • Data Engineer

    hace 5 días

    Guadalajara, México Horizonte Empresarial A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Data Engineer** **Hibrido** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: inglés Conversacional INDISPENSABLE** **Experiência**: 3 años de experiência. Lugar a laborar:...

  • Firmware Engineer 2(N)

    Encontrado en: Talent MX C2 - hace 3 semanas

    Guadalajara, México Sanmina A tiempo completo

    Job Description Firmware Engineer 2 Responsibilities include: Working closely with Storage/Server HW design and firmware architects to provide early input on firmware design requirements. Working closely with firmware architects to complete high level design and low level design documents Working closely with project team to provide sizings...

  • Soporte en Sitio Telcos Redes Guadalajara

    hace 5 días

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: Crecimiento profesional, estabilidad laboral somos un integrador de soluciones de redes y seguridad, socio de Cisco, Brocade, Ruckus, Sonic Wall o Fortinet etc. Con presencia en todo México y Latam. Buscamos ingeniero de telecomunicaciones para soporte a redes en sitio y remoto. Excelente...

  • Project Engineer

    hace 4 días

    Guadalajara, México ATA Recruitment Ltd A tiempo completo

    **Project Engineer**: - Location- Guadalajara- Job Type- Contract- Salary- £400 - 500 per day Expenses + Potential Contract Extensions- Contact Steve Harrhy- Call 07827 295 376- Reference 36584125/612/SHC**Site Based Mechanical & Electrical Project Engineer** **Based on new build site in Mexico - 3-6 months** **Responsible for the completion of the...

  • IT Engineer II

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Guadalajara, Jal., México Rippling A tiempo completo

    Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...

  • QA Engineer

    hace 3 días

    Guadalajara, México Rulesware LLC A tiempo completo

    We deliver the highest quality Pega projects on time and budget. - **About the position**_ Rulesware is currently looking for QA Engineer to join our team. As a QA Engineer you will work with client's engagement and team members to ensure correct functionality and quality of Web Applications being developed, following agile methodology. **Key Job...

  • QA Automation Engineer

    hace 6 días

    Guadalajara, México Bhuvi IT Solutions A tiempo completo

    Position: QA Automation Engineer Location: Guadalajara, Mexico Hybrid (2 days onsite, 3 days remote every week) Required Skills: QA Automation, ETL or UI testing, SQL testing & selenium - Hands-on experience with web services/APIs - Hands-on experience with complex SQLs and Database - Either of ETL testing or UI Testing (great to have both) - Hands-on...

  • Data Engineer

    hace 6 días

    Guadalajara, México Capital Empresarial Horizonte A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Data Engineer (Hibrido)** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: inglés Conversacional INDISPENSABLE** **Experiência**: 3 años de experiência. Lugar a laborar: CDMX...