Onboarding Coach

hace 7 meses

Tlahuac, México Third-Party Job Posts A tiempo completo

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:

- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Onboarding Coaches**.

As an **Onboarding Coach** you will support customers and internal teams in terms of all general billing questions. As an **Onboarding Coach**, you will make our company motto of "more reservations, happier guests" a reality by providing outstanding support to our customers around the world.

**_ *PLEASE SUBMIT YOUR APPLICATION AND CV IN ENGLISH*_**

**Location**:Remote - Latin America

**Required Shift**: Anytime between 1PM to 12AM UTC Timezone

**What You Will Do**:

- Follow up with new accounts and assist with the onboarding process
- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.
- Partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.
- Troubleshoot and make outbound calls for escalated issues and onboarding calls
- Use training materials to keep up-to-date with the latest system updates
- Attend company-wide online training sessions
- Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions.
- Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software.
- Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives.
- Gather client feedback and requirements for future releases of the software.
- Enter critical support and activity notes in salesforce
- Help create and/or translate new tutorials as needed by contributing content to the database of support articles

**Key Competencies Include**:

- Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to customers and key stakeholders.
- Ability to clearly communicate & synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design).
- Project Management and Collaboration: Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
- Ability to manage multiple projects/customer accounts with varying processes at once.
- Can proactively and positively empower the client to work as independently as possible.
- Able to lead to multiple personality types and stakeholders through onboarding.
- Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

**You'll Succeed With**:

- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
- Experience in hospitality/tourism
- Communication skills and a positive attitude
- Fluent English
- Fluent in Spanish and/or Portuguese is a differential and a plus
- Problem-solving skills and emotional management
- Compatible graduation course (completed)
- More than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
- Note: This is an entry-level position
- Note: This is a remote position that can be done from home

**#LI-LP1**

Our company culture

  • Onboarding Coach

    hace 6 meses

    Tlahuac, México Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Onboarding Specialist

    hace 6 meses

    Tlahuac, México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Agile Coach de Equipos

    hace 6 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria**: Financiera **Tus funciones**: - Representante de principios de agilidad y responsable de fomentar la evolución de la práctica dentro de los equipos y entre equipos para crear sinergia y colaboración. **Conocimientos y experiência necesaria**: - Enfocado a la maduración de...

  • Agile Coach de Equipos

    hace 7 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria: Consumo** **Tus funciones**: - Representante de principios de agilidad y responsable de fomentar la evolución de la práctica dentro de los equipos y entre equipos para crear sinergia y colaboración. **Conocimientos y experiência necesaria**: - Enfocado a la maduración de...

  • Agile Coach de Equipos

    hace 6 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria: Consumo** **Tus funciones**: Representante de principios de agilidad y responsable de fomentar la evolución de la práctica dentro de los equipos y entre equipos para crear sinergia y colaboración. **Conocimientos y experiência necesaria**: Enfocado a la maduración de prácticas...

  • Lean Coach

    hace 6 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria**: Financiera **Tus funciones**: - Facilitador formador entrenador y co responsable del liderazgo operativo y los miembros del equipo para impulsar la comprensión y aplicación de los principios y herramientas Lean al tiempo que ofrece mejoras en los procesos y productividad Estos...

  • Lean Coach

    hace 6 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria**: Consumo **Tus funciones**: Facilitador formador entrenador y co responsable del liderazgo operativo y los miembros del equipo para impulsar la comprensión y aplicación de los principios y herramientas Lean al tiempo que ofrece mejoras en los procesos y productividad Estos equipos...

  • Lean Coach

    hace 7 meses

    Tlahuac, México Capgemini A tiempo completo

    **RH: Lorena Hernández** **Ubicación**:Ciudad de México **Industria**: Consumo **Tus funciones**: - Facilitador formador entrenador y co responsable del liderazgo operativo y los miembros del equipo para impulsar la comprensión y aplicación de los principios y herramientas Lean al tiempo que ofrece mejoras en los procesos y productividad Estos...

  • Advisor, Talent Acquisition

    hace 7 meses

    Tlahuac, México Danaher Corporation A tiempo completo

    **Position Overview**: Provide full-cycle recruitment support to assigned client group(s), developing comprehensive recruitment strategies to support the business needs. **Key Responsibilities**: Client Management & Engagement - Lead strategic kick-off call to understand hiring need - Conduct/review talent supply & demand analysis and educate hiring...

  • Senior Recruiter

    hace 7 meses

    Tlahuac, México Product School A tiempo completo

    **Senior Recruiter**: **We're on a mission at Product School** to empower people to build better products! As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations. Delivered live by globally recognized instructors, our certifications empower our 15,000+...

  • IT Production Support

    hace 7 meses

    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • In Store Trainer Nike Aeropuerto

    hace 7 meses

    Tlahuac, México Nike A tiempo completo

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • HR Services Specialist

    hace 6 meses

    Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • HR Services Specialist

    hace 6 meses

    Tlahuac, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sales Group Manager

    hace 6 meses

    Tlahuac, México Teltonika A tiempo completo

    We are an open-minded, curious, and innovation-driven company and are ready to offer the best environment for creative and ambitious professionals who are eager to contribute to the development and success of their own team. If you are a talented sales professional as well as well-organized, proactive personality willing to transfer your knowledge and...

  • Head of Sales

    hace 6 meses

    Tlahuac, México Teltonika A tiempo completo

    We are an open-minded, curious, and innovation-driven company and are ready to offer the best environment for creative and ambitious professionals who are eager to contribute to the development and success of their own team. If you are a talented sales professional as well as well-organized, proactive personality willing to transfer your knowledge and...

  • Cx Assurance Supervisor

    hace 6 meses

    Tlahuac, México OpenTable A tiempo completo

    With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...

  • HRbp

    hace 7 meses

    Tlahuac, México Emerson A tiempo completo

    **Essential Job Functions / Responsibilities**: **Employee Relations** - Provide clerical and administrative support to Human Resources - Deal with employee requests regarding human resources issues, rules, and regulations - Responsible for planning/coordinating culture engagement events, employee opinion survey, team building, lunch & learns, organization...

  • Sales Keyholder, Pt

    hace 7 meses

    Tlahuac, México Under Armour A tiempo completo

    **Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Middleware Admin

    hace 7 meses

    Tlahuac, México Wipro Limited A tiempo completo

    Mexico city, Mexico - Tech Hiring - 3077791 **_Role Purpose_** - The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations _ **_Do_** - **Provide adequate support in architecture planning,...