Onboarding Specialist Mexico

hace 3 semanas


Desde casa, México Webdox A tiempo completo

**Webdox** es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, **Webdox** brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de ellos empresas Global Fortune 500.

Nuestro equipo de **Customer Success** se encuentra en la búsqueda de un **Onboarding Specialist** que desempeñará un papel fundamental en el éxito inicial de nuestros clientes. Su principal responsabilidad será guiar a los clientes a través de un proceso de implementación eficiente y efectivo de nuestra plataforma de gestión contractual, asegurando que se sientan capacitados y preparados para aprovechar al máximo todas las funcionalidades

**Funciones del cargo**:
**Ejecución proceso de OnBoarding**: Colaborarás estrechamente con cada cliente para comprender sus necesidades y requisitos únicos.

**Implementación Técnica**: Trabajarás en la configuración inicial de la plataforma para satisfacer los requisitos de cada cliente. Esto incluirá el seguimiento de integración con sistemas existentes, la creación de flujos de trabajo y la configuración de reglas personalizadas.

**Capacitación y Asesoramiento**: Ofrecerás sesiones de capacitación uno a uno y/o en grupo para los usuarios finales, asegurándote de que comprendan cómo utilizar la plataforma de manera efectiva. Proporcionarás asesoramiento continuo sobre las mejores prácticas y la optimización.

**Comunicación Proactiva**:Mantendrás una comunicación constante con los clientes para asegurarte de que estén satisfechos con el proceso de onboarding. Escucharás sus comentarios y gestionarás cualquier inquietud o retroalimentación.

**Gestión de Proyectos**: Gestionarás eficazmente los proyectos de onboarding, asegurando que se cumplan los plazos y los entregables, y colaborarás con otros equipos internos según sea necesario.

**Evaluación del Éxito del Onboarding**: Seguirás métricas y KPIs para evaluar el éxito del onboarding, midiendo la adopción de la plataforma y la satisfacción del cliente. Además, se espera proactividad para levantar mejoras en el proceso a tu liderazgo directo y métricas asociadas al rol

**Alineación con CSM principal**: este rol trabajará estrechamente con el Customer Success Manager asignado a la cuenta, dándole visibilidad sobre avances y posibles desafíos asociados a la cuenta durante la fase de levantamiento.

**Requerimientos del cargo**:

- Al menos 3 año de experiência relacionada al rol en empresas de tecnología.
- Alta capacidad resolutiva y agilidad en la toma de decisiones.
- Fuertes habilidades de presentación y facilitación.
- Alto foco en el cliente.

**¿Qué encontrarás en Webdox?**:
En **Webdox** nos preocupamos mucho de la felicidad del equipo. Si trabajas aquí, esto es parte de lo que te ofrecemos:

- El día libre en tu cumpleaños.
- Desafíos. Nunca te aburrirás.
- Horario flexible.
- Cobertura de salud.
- Entregamos equipo de última generación.
- Vacaciones extras.

**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.

**Health coverage**
Webdox pays or copays health insurance for employees.

**Computer provided**
Webdox provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Vacation over legal**
Webdox gives you paid vacations over the legal minimum.

**Remote work policy**:
***

**Locally remote only



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