Client Service and Onboarding Specialist

hace 4 semanas

Desde casa, México SafeGuard Global A tiempo completo

Job Description:
The roll in a nutshell

This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards.

How you will make a difference:

- Manage end to end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input prior to transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into a new territory.
- Point of contact for workers queries during on boarding.
- Ensure that clients receive set-up and deposit invoices during the onboard and that invoices are accurate, and that payment is received in a timely manner.
- Set up clients and workers within the Global system.
- Provide clients and workers with the necessary Global system documentation.
- Update monthly payroll files once worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Project manage large or complex onboards to ensure successful implementation.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.
- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Ensure SLA’s achievement and high level of client satisfaction with the onboarding process.
- Minimum of 2-year experience in a customer service or client facing role
- Minimum 3 years of experience in HR administration/coordination or implementation
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Self-directed individual with initiative
- Excellent attention to detail
- Microsoft Office Suite proficiency required

Why become a Guardian:
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

‍ ‍ Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.

Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

✨Valuable Experience: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
- For more information about our solutions, visit: _

Next Steps:
Thank you,
- Strong geographical knowledge
- Must have the ability to work in a fast paced and often changing environment
- Highly organized with a client focused approach
- Strong verbal and written fluency in English is required

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are availab

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