Customer Experience Advisor

hace 4 días


Ciudad de México CDMX Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to make an impact. And if that's you we would love to have you join us

**Customer Experience Advisor**

**Location: Mexico City**

**Modality: Hybrid**

**You will report to: Supervisor Customer Care, Credits and returns, Americas**

As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.

**What you will do**:

- You will facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers
- Identify trends through analysis and escalating to the proper channel.
- Collaborate with Specialists and Business Process Owners to identify best practices.

**Who we are looking for**:

- You have computer skills and can quickly navigate multiple business systems to process requests within specified SLAs.

**Minimum Qualifications**:

- Bachelor's Degree in Administration or Industrial Engineering
- Fluent in English and Spanish; Portuguese is desired, but not required

**Desirable**:

- SAP Experience
- 3+ years of experience evaluating systems for positive end-to-end customer experience abilities
- Experience working with distributors

**#LI-AP2**

**#LI-Hybrid**

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.



  • Ciudad de México, CDMX SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ciudad de México, Ciudad de México Deuna A tiempo completo

    Deuna, a pioneering SaaS company in LATAM, is revolutionizing the e-commerce landscape by addressing key business challenges. Our cutting-edge solution integrates customer conversion, payment acceptance, and fraud prevention in a single platform.We are seeking a highly skilled Customer Success Executive to join our dynamic team. This role involves ensuring...


  • Ciudad de México, Ciudad de México Clarivate A tiempo completo

    We are seeking a highly skilled Customer Experience Specialist to join our global Customer Success team. This role is critical in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers.The ideal candidate will work proactively with Customers and drive value derived from the Clarivate Academic and...


  • Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • México MSA Safety A tiempo completo

    Descripción General: Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around...

  • Customer Experience

    hace 5 meses


    Ciudad de México KARRI A tiempo completo

    En KARRI empresa Chilena de Logística, enfocados en la experiência del cliente final y en la tecnología, nos encontramos en búsqueda de un (a) Customer Experience. Funciones: - Apoyo a áreas de operaciones y Onboarding - Seguimiento a operadores nuevos para cumplir registro en apps o capacitaciones - Conexión con Operaciones para comunicar los nuevos...


  • Ciudad de México, CDMX Ermenegildo Zegna A tiempo completo

    **STORE CUSTOMER ADVISOR - ZEGNA MASARYK** En ZEGNA el talento y la pasión de nuestra gente son los pilares de nuestro éxito. Es por eso que estamos buscando un impresionante Store Customer Advisor en nuestra Boutique de Masaryk, para contribuir a nuestro orgulloso legado y ayudar a dar forma a nuestro vibrante futuro. **Usted y ZEGNA son uno mismo** El...


  • Ciudad de México, CDMX Cisco Systems A tiempo completo

    **What You'll Do** As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...

  • Customer Service Advisor

    hace 4 semanas


    Ciudad de México, Ciudad de México Indrive A tiempo completo

    At Indrive, we are currently seeking a Customer Service Advisor to join our team in Mexico, working from our office near Reforma 222. This role involves providing high-quality customer support through continuous process improvement and resolution of conflicts, doubts, or complaints.**Responsibilities:**• Resolution of client complaints and conflicts.•...

  • Personal Advisor

    hace 6 meses


    Ciudad de México Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Mexico. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience.Key Responsibilities:Serve as a trusted advisor to customers, providing guidance on how to...


  • Ciudad de México, CDMX SPX FLOW A tiempo completo

    Based in Charlotte, North Carolina, SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help feed and enhance the world by designing, delivering and servicing high value solutions at the heart of growing and sustaining our diverse communities. The company's product offering is concentrated in rotating, actuating and hydraulic technologies, as well as...


  • Ciudad de México, CDMX Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Job ID - 42456 - Department - SaaS - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsInfor Customer Experience Managers (CEMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value...


  • Ciudad de México, CDMX Lyft A tiempo completo

    At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...


  • Ciudad de México Tesla A tiempo completo

    **What to Expect** For our Sales Advisor position, we are looking for self-starters who are highly motivated, flexible, personable, energetic and organized. The Sales Advisor will report to the Sales Manager. As a Tesla Advisor, you will be responsible for introducing our products to buyers and influencers and quickly growing the sales footprint of our...


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    About the RoleWe are seeking a seasoned Customer Experience Architect to join our team in Mexico City. This is an exceptional opportunity for a skilled professional with extensive experience in driving teams and customers to achieve outstanding results.Job DescriptionThe ideal candidate will be responsible for establishing relationships across all customer...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Consultant to join our dynamic team. As a key member, you will be responsible for owning and managing the customer experience of small/mid-sized customers.Key Responsibilities:Promptly address customer inquiries through various channels.Resolve customer issues and complaints according to established...


  • Ciudad de México, Ciudad de México OPINATOR A tiempo completo

    About OPINATOR and this role:We're a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing.You will join a digital global company with a dynamic culture based on training, transparency, responsibility, attention to detail and customer focus.As a Customer Experience Manager you will have 3...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Maersk, a global leader in transportation services, is seeking a highly skilled Customer Experience Manager to join our dynamic team.About the RoleThis exciting opportunity will see you take on the responsibility of managing end-to-end customer experiences for small and mid-sized customers. Your key focus areas will include handling day-to-day customer...