Customer Service Advisor

hace 2 semanas

Ciudad de México FARFETCH A tiempo completo

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

**Operations**

We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

THE ROLE
- As a Customer Service Senior Advisor, you have a vital role in the Customer Service Department, where you are responsible for mentoring, reporting to supervisors, as well as solving customer inquiries and problems, and improving strategies and procedures.

WHAT YOU'LL DO
- Conduct extensive research to resolve complex customer problems and assist managers and supervisors in handling escalated inquiries or complaints;
- Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact;
- Interact with the immediate team and communicate with other departments
- Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy-to-understand manner, and clearly articulate why a solution is the best course of action;
- Interpersonal written communication skills to accurately document activity in proper business writing
- Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical, and design thinking)
- Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)

WHO YOU ARE
- You have good interpersonal and soft skills;
- You have excellent communication skills, both verbal and written;
- You have the ability to work under pressure in a fast-paced environment;
- You have good conflict-resolution skills;
- You have a critical mindset and a good sense of judgment;
- You have Knowledge about internal procedures and business models;
- Excellent in listening;
- Be attentive to Detail;
- Able to prioritize tasks wisely
- Time Management;
- Available to work on rotating shifts;
- Able to exceed customer expectations.

Before Applying

  • Crc Customer Service Advisor

    hace 4 días

    Ciudad de México Percepta International A tiempo completo

    CRC Customer Service AdvisorMX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Customer Service** **Advisor** in **Mexico City**, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You'll Be...

  • Crc Customer Service Advisor

    hace 4 días

    Ciudad de México Percepta International A tiempo completo

    CRC Customer Service AdvisorMX-DF-Mexico DF **Description**: **Customer Service Advisor** es responsable de proporcionar un servicio de atencion al cliente oportuno y profesional en respuesta a las consultas e inquietudes de los clientes a traves del telefono, correo electronico, chat en vivo, SMS/WhatsApp y redes sociales para los clientes de Argentina,...

  • Customer Experience Advisor

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Rockwell Automation A tiempo completo

    Customer Experience Advisor page is loaded Customer Experience Advisor Apply locations Mexico City, Mexico time type Full time posted on Posted Yesterday job requisition id R23-12078 Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees...

  • Client Advisor Cartier

    hace 5 días

    Edo. de México Cartier A tiempo completo

    Reference Code: 88729**Client Advisor Cartier**: - México, MEX, MX- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities...

  • Customer Service Specialist

    hace 4 días

    Ciudad de México Percepta International A tiempo completo

    Customer service specialistMX-DF-Mexico DF **Description**: **Responsibilities**: - Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.). - Ensure appropriate action (including required escalations) is...

  • Customer Service Supervisor

    hace 1 día

    Ciudad de México Page Personnel A tiempo completo

    Customer service supervisor - Medical/Pharmaceutical **Sobre nuestro cliente**: Global leader in medical imaging. **Descripción**: - Manage, guide, coach, and motivate the LATAM Customer Service Team - Actively promoting and managing the continuous improvement of customer service standards - Assisting in problem-solving and root-cause analysis regarding...

  • Customer Service

    hace 3 días

    Ciudad Juarez, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...

  • Bilingual Customer Service

    hace 4 días

    Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...

  • Customer Service Agent

    hace 5 días

    Ciudad de México CAPSITI A tiempo completo

    Vacante Customer Service/Tech Support La empresa es un corporativo que se dedica a comercializar software tipo mercado pago y clip a micro y medianas empresas en Estados Unidos, funciona como un call center sin embargo no es uno. En esta posición estamos buscando un agente que tenga experiência en customer service/tech support de al menos 1...

  • Customer Service

    hace 4 días

    Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

    **WISTRON MÉXICO, S.A. DE C.V.** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **Requirements**: - Bachelor degree in Business, Industrial Engineering or related fields - 2 years of experience in Order Management, Customer Service, Material Control, Planning - Logistics background - SAP knowledge - 80% English language - Ms Office...

  • Customer Service Associate

    Encontrado en: Talent MX C2 - hace 3 semanas

    Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...

  • Customer Service

    hace 2 días

    México Itanna A tiempo completo

    Una empresa líder en el sector Industrial, está en busca de un profesional altamente capacitado para unirse al equipo como Customer Service. Comprometidos con brindar un servicio excepcional a nuestros clientes, y estamos buscando a alguien que comparta nuestro compromiso y pasión por la excelencia en el servicio al cliente. **Requisitos**: -...

  • Customer Service con Experiencia

    hace 3 días

    Ciudad de México Ideas Dentales A tiempo completo

    **IMPORTANTE EMPRESA EN CRECIMIENTO DEDICADA A LA VENTA DE PRODUCTOS DENTALES, DE ESTÉTICA Y CUIDADO DE LA PIEL.** Somos una empresa fundada en Corea del Sur, sus productos van dirigidos tanto a profesionales de la salud como al consumidor final, ya que ofrece un concepto integral de salud y belleza para todos. BUSCAMOS EXPERTO COMO CUSTOMER...

  • Customer Service Team Lead

    Encontrado en: Talent MX C2 - hace 3 semanas

    Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards.  Main Duties and Responsibilities: Overseeing daily Customer...

  • Customer Service Analyst

    Encontrado en: beBee S MX - hace 4 semanas

    Ciudad de México HP A tiempo completo

    Customer Service Analyst Description - This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes...

  • Customer Service Executive

    hace 5 días

    México DEUNA A tiempo completo

    **About us: DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the...

  • Customer Service Associate

    hace 5 días

    Ciudad de México Expedia Group A tiempo completo

    **Customer Service Associate** Expedia Group is currently looking for motivated individuals who have an obsession for customer satisfaction to join our Service & Operations team. In this position, you will focus on supporting the onboarding process of new hotel partners brand websites, maintaining property descriptions and resolving requests submitted by...

  • Program Manager, Customer Service Content Strategy

    hace 5 días

    Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- Program Manager - Customer Service Content Strategy - Mexico City - Customer Service At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses:...

  • Customer Experience Advisor

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Tiger Text A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global...

  • Jefe de Customer Service Retail

    hace 2 semanas

    Ciudad de México Neinsi Negotium In Silico A tiempo completo

    Importadora y distribuidora a Retail solicita: jefe de Customer Service **Responsabilidades**: Garantizar la eficacia y la calidad del servicio al cliente interno y externo **(Tiendas departamentales y tiendas de Autoservicio).** Interactuar con las áreas involucradas en el proceso (Comercial, Logística y Operaciones). Asegurar que el proceso de flujo...