Customer Success Manager

hace 4 semanas

Iztapalapa, México Upfluence A tiempo completo

**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**:
**About Upfluence**

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.

Upfluence offers an attractive Remote/Local hybrid work environment in all our offices.

As a Customer Success Manager, you will partner with our customers to become their trusted partners and to translate their business objectives into ROI.Essentially, you will be their main point of contact throughout the customer journey and ensure their desired outcome materializes.In short, your mission is to increase and maximize value for the customer and Upfluence.

**Responsibilities**
- Deliver ROI for our clients throughout the customer lifecycle
- Be a trusted advisor and partner for the client on the Upfluence software and influencer marketing strategies
- Negotiate renewal contracts that align with customer goals and ROI
- Identify upsell opportunities to maximize customer growth
- Quarterback engagements and touchpoints for the customer

**What we are looking for**
- Ideally, 5+ years of experience in Account Management, Customer Success, and/or Sales with a focus on negotiating contracts, demonstrating customer ROI, maintaining high retention rates
- Good understanding of SaaS and Professional Services engagements with global customers and team members
- Loves and is motivated by a challenge
- Excellent executive presence and communication abilities
- Proven ability to grow accounts, win back customers, and negotiate with key stakeholders
- Experience working with complex, global customers
- Ability to work with global, cross-functional teams (i.e., Product, Sales, Professional Services, and Marketing)
- Commitment to work from our NYC office a minimum of2 days out of the workweek

**What we have to offer**
- Comprehensive compensation package
- Stock options
- Medical, Dental, Vision & Disability Insurance
- A diverse and international team
- Generous PTO & Company holidays
- An entrepreneurial environment with room for growth

We offer a flexible hybrid work model, providing our employees with an office setting, and work from home; this role would require coming into the office at least 2 days out of the work week. We believe in work-life balance with a flexible approach so we can make the best of our workdays.

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Publicidad

**Habilidades**:

- english
- communication skills
- problem-solving

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