Supervisor Guest Service

hace 2 semanas


México Meliá Hotels International A tiempo completo

En Meliá Hotels International, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces.

Te invitamos a que formes parte de esta gran familia

Buscamos tu talento como: Supervisor de Guest Service

**Requisitos**:
Experiência comprobable en el puesto mínima de 2 años.

Control de estándares

Dominio del idioma Inglés en un nível avanzado.

Servicio de Calidad

Principales Actividades:

- Solución y seguimientos de quejas, ser principal responsable del seguimiento en caso de recibirlas, y encaminarlas a la persona responsable del área.
- Informar a los demás agentes de guest service la información del día o pendientes a realizar vía bitácora y en los briefings diarios.
- Ayuda a levantar los reportes de seguridad en caso de robo o extravió en cualquier área del hotel, así como seguimiento del mismo.

Competencias MHI: Compromiso con MHI, apertura a la innovación, pensamiento analítico, proactividad por la excelencia, calidad y profesionalidad, orientación al servicio y trabajo en equipo.



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