Supervisor Guest Service
hace 6 meses
En Meliá Hotels International, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces.
Te invitamos a que formes parte de esta gran familia
Buscamos tu talento como: Supervisor de Guest Service
**Requisitos**:
Experiência comprobable en el puesto mínima de 2 años.
Control de estándares
Dominio del idioma Inglés en un nível avanzado.
Servicio de Calidad
Principales Actividades:
- Solución y seguimientos de quejas, ser principal responsable del seguimiento en caso de recibirlas, y encaminarlas a la persona responsable del área.
- Informar a los demás agentes de guest service la información del día o pendientes a realizar vía bitácora y en los briefings diarios.
- Ayuda a levantar los reportes de seguridad en caso de robo o extravió en cualquier área del hotel, así como seguimiento del mismo.
Competencias MHI: Compromiso con MHI, apertura a la innovación, pensamiento analítico, proactividad por la excelencia, calidad y profesionalidad, orientación al servicio y trabajo en equipo.
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