Guest Service Agent

hace 2 meses


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Process guest check-ins, verifying reservations and issuing room keys.
  • Manage guest payments, handling various payment types, including cash, credit cards, and debit cards.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in.
  • Supply guests with directions, information, and assistance as needed.
  • Run daily reports, monitoring arrivals, departures, and special requests.
  • Balance cash and credit transactions, adhering to Accounting specifications.

Requirements

  • Ability to work in a fast-paced environment, providing excellent guest service.
  • Strong communication and interpersonal skills, with a professional demeanor.
  • Basic math skills, with accuracy and attention to detail.
  • Ability to stand, sit, or walk for extended periods, with occasional lifting of objects weighing less than 10 pounds.

About Marriott International, Inc.

Marriott International, Inc. is a leading hospitality company, committed to delivering exceptional guest experiences. We believe in hiring a diverse workforce, fostering an inclusive culture, and providing opportunities for growth and development.


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