Guest Service Agent
hace 2 meses
Job Summary
We are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Process guest check-ins, verifying reservations and issuing room keys.
- Manage guest payments, handling various payment types, including cash, credit cards, and debit cards.
- Coordinate with Housekeeping to ensure rooms are ready for check-in.
- Supply guests with directions, information, and assistance as needed.
- Run daily reports, monitoring arrivals, departures, and special requests.
- Balance cash and credit transactions, adhering to Accounting specifications.
Requirements
- Ability to work in a fast-paced environment, providing excellent guest service.
- Strong communication and interpersonal skills, with a professional demeanor.
- Basic math skills, with accuracy and attention to detail.
- Ability to stand, sit, or walk for extended periods, with occasional lifting of objects weighing less than 10 pounds.
About Marriott International, Inc.
Marriott International, Inc. is a leading hospitality company, committed to delivering exceptional guest experiences. We believe in hiring a diverse workforce, fostering an inclusive culture, and providing opportunities for growth and development.
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