Customer Service
hace 3 días
**Change the future with us**
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
**Why you’ll love working for Siemens**
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get rewards for them
- Diversity and inclusivity focused.
**Order Entry Coordinator**
Position Overview
The Order Entry Coordinator is responsible for processing large volume data entry from source documents into CRM software. The coordinator effectively identifies order errors and drives resolution in a timely manner while providing excellent customer service. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.
**Responsibilities**:
- Interprets documented rules, past practices, or instructions on a semi-independent level
- Processes orders while verifying accuracy of data to be entered
- Effectively identifies problems as they occur and formulates resolution and responds in a timely and accurate manner while providing excellent customer service
- Processes multiple product order types including sample request, credit card, configured made to order, stock product orders and project orders of customized electrical equipment
- Utilizes CRM tool to directly communicate pricing errors, product verification, etc. to customers and affiliates
Required Knowledge/Skills, Education, and Experience
- High School diploma or equivalent. Associate Degree or Industry related Certification a plus.
- 3+ years of practical customer service experience
- Bilingual (advanced in both Spanish and English language)
- Strong verbal and written communication skills in English language
- Working knowledge of MS Office
- High Level of professionalism and excellent customer service skills
- Ability to successfully complete required training program
- Strong problem-solving skills
- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
- Must be a strong team player able to work in a cross functional team environment
- Excellent communication skills enabling the facilitation of information flow between the channel partner and various people within Siemens, such as expediters, product managers, the EDI support team, the channel sales engineers for the account, and other customer support representatives
Preferred Knowledge/Skills, Education, and Experience
- Bachelor’s degree in related discipline is preferred
- Knowledge of SAP, CRM systems / Salesforce, Industry Mall, EDI, and quotation tools
- 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries
**Equal Employment Opportunity Statement**
Siemens is an Equal
**Organization**: Smart Infrastructure
**Company**: Siemens, S.A. de C.V.
**Experience Level**: Mid-level Professional
**Full / Part time**: Full-time
-
Representante de Servicio al Cliente con Idiomas
hace 2 meses
Guadalajara, Jalisco, México Customer Service Is A tiempo completoCompañía: Customer Service ISLugar de trabajo: Guadalajara, JaliscoSueldo estimado: $25,000 - $35,000 MXN mensualesDescripción del puestoEn Customer Service IS buscamos a un Agente de Servicio al Cliente Bilingüe para unirse a nuestro equipo en Guadalajara, Jalisco. Como parte de nuestro equipo, serás la conexión vital entre nuestra empresa y nuestros...
-
Customer Service
hace 15 horas
Guadalajara, México Hermes NexTec A tiempo completoBorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands. This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company. We want to be the one stop shop, offering solutions that cover all aspects of...
-
Customer Service Representative
hace 4 meses
Guadalajara, México Cognizant A tiempo completo**Job Summary** **Responsibilities** - Provide timely and accurate information to customers regarding products and services. - Resolve customer issues efficiently and effectively ensuring high levels of customer satisfaction. - Document customer interactions and maintain detailed records of inquiries complaints and resolutions. - Collaborate with team...
-
Agente de Servicio Al Cliente Bilingüe
hace 7 meses
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Agente de Servicio Al Cliente Bilingüe
hace 7 meses
Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...
-
Customer Service Ambassador
hace 2 meses
Guadalajara, Jalisco, México Cognizant A tiempo completoJob OverviewCognizant is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional support to our clients.Key ResponsibilitiesProvide timely and accurate information to customers regarding products and services.Resolve customer issues efficiently...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative PRESENCIAL** Horarios: Dia y tarde Ubicacion: Tlaquepaque, Jalisco **Ofrecemos** $17,000 brutos Imss 100% Seguro de vida Seguro de gastos médicos mayores seguro dental y visual Vales de despensa $1,000 mensual 30 días de aguinaldo 2 días de vacaciones adicionales a la ley por año Presencial **Requisitos** Experiência...
-
Customer Service
hace 1 día
Guadalajara, México Hella A tiempo completo**Customer Service** Location Guadalajara, Mexico **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us:...
-
Customer Service Ambassador
hace 5 días
Guadalajara, Jalisco, México Invicta Stores A tiempo completoJob Title: Customer Service AmbassadorThe role of the Customer Service Ambassador is to provide exceptional customer service, addressing incoming customer inquiries and concerns in a professional and timely manner. As the initial point of contact for our customers, it is essential that you possess excellent communication skills, both written and verbal.We...
-
Customer Service Representative
hace 1 semana
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative bilingue PRESENCIAL** Empresa distribuidora de componentes electrónico **Funciones**: Llamadas entrantes de clientes, brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets - Horario: Lunes - Viernes 8 am a 5 pm_ - Dirección: Anillo Periférico, Por la ITESO_ **Ofrecemos** $17,000...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Alfa Talent A tiempo completo**Customer service representative bilingue PRESENCIAL** Empresa distribuidora de componentes electrónico **Funciones**: Llamadas entrantes de clientes, brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets - Horario: Lunes - Viernes 8 am a 5 pm_ - Dirección: Anillo Periférico, Por la ITESO_ **Ofrecemos** $14,500 - 17,000...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México Wipro A tiempo completo**Bilingual customer service representative** **$15000 - $17000 Mensual** Customer Service Representative: - Education: High School / GED - Experience: 0- 6 months minimun, in Customer Service - Skills Required: Good communication skills, good analytical skills, typing speed of min 30 wpm with 90% accuracy - Roles & Responsibilities: Ensure accurate...
-
Customer Service Representative
hace 3 meses
Guadalajara, México Vishay A tiempo completoGuadalajara, MX, Mexico | Customer Service The Customer Service Inside Sales team provides value add by: Investigating prospective accounts and approaching customers remotely to identify new leads, or up-selling/cross-selling opportunities. Introducing customers in the product and after sales service program, identifying customer needs and selling...
-
Customer Service Representative
hace 4 meses
Guadalajara, México Vishay A tiempo completoGuadalajara, MX, Mexico | Juarez, MX, Bermudez 2, Mexico | Customer Service The Customer Service Inside Sales team provides value add by: Investigating prospective accounts and approaching customers remotely to identify new leads, or up-selling/cross-selling opportunities. Introducing customers in the product and after sales service program, identifying...
-
Backoffice Customer Service
hace 7 días
Guadalajara, México Alfa Talent A tiempo completo**Customer service Backoffice** Empresa distribuidora de componentes electrónico Funciones: brindar seguimiento de su compra, resolver dudas, levantar reportes de tickets **Horario**: Lunes - Viernes 8 am a 5 pm Dirección: Por la ITESO **Ofrecemos** $15,000 - 16,000 mensuales Prestaciones superiores a la ley. Gastos médicos mayores Seguro dental y...
-
Customer Service Representative
hace 6 días
Guadalajara, Jalisco, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Westin Guadalajara. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.
-
Customer Service Specialist
hace 3 días
Guadalajara, México HAYS A tiempo completoRenamed multinational Agricultural Company is searching for his new Customer Service Specialist. Your new company Renamed multinational agricultural company located in Guadalajara, Jalisco. Location Zapopan, Jalisco | Hybrid work. Your new Role As Customer Service Specialist you will be responsible to provide reliable, high quality customer service to...
-
Customer Service Representative
hace 2 semanas
Guadalajara, México harrington housing A tiempo completoWe are looking for experienced customer service representatives that will be helping and providing service to our clients who already have or would like to get a booking with us. This is a position where you will have direct contact with our customer and will be working as a freelancer/concierge providing help and guidance to our customers by phone or text...
-
Customer Service Ambassador
hace 5 días
Guadalajara, Jalisco, México Frontier A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Frontier. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.Key Responsibilities:Providing top-notch customer service via phone, email, or...
-
Customer Service
hace 2 semanas
Guadalajara, México Global Consults A tiempo completo**Customer Service Representative** **Ubicación: Centro comercial-Centro sur** - Años de experiência: 1 a 2 años - Responsabilidades: Brindar seguimiento y soporte a solicitudes o requerimiento de los clientes mediante llamadas y chat. - Jornada laboral: 5 días a la semana. - Ventana horaria: 6:00am a 8:00pm (se asignarán los turnos en esta ventana) -...