Hw & Security Team Lead

hace 3 semanas


Guadalajara, México Ingenico A tiempo completo

**Job Purpose/Mission**:
**Principal Responsibilities of the Position**:

- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Implementation and Support of Ingenico Hardware & Software Payment Solutions
- Work with 3rd party financial solution providers to resolve technical integration issues
- Provide product training to customers and partners
- Analyse customer requirements and recommend best practices & solutions
- Provide sales support to account executives in the form of presentations, white board sessions and technical demonstrations of product
- Support existing client base in problem determination, resolution and product upgrade
- Participate in sales meetings and industry related events
- Recommend product enhancements and provide customer feedback to product management
- Aid in testing and piloting of new hardware and software
- Work with QA & software engineering on problem recreation and resolution
- Technical expertise on Ingenico’s multi-lane set of products and integration kits
- Collaborate with sales, product, software development and QA in order to accelerate product integration.
- Provide input to Technical Services and Software Development to accelerate the evolution of the Ingenico multilane integration kits.


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