Service Desk IT Team Lead

hace 2 meses


Guadalajara, México Plexus A tiempo completo

Purpose Statement: Provide supervisory leadership and coordination of daily activities for the Site IT team. This role will also work closely with the Manager - Site IT to ensure the site IT technologies are positioned in support of the overall Plexus technology solutions and direction.
- Key Job Accountabilities:- LEADERSHIP: Manage daily activities of highly skilled technical resources to ensure that reasonable timelines are developed and delivered in the execution and deployment of solutions that meet customer needs.
- SERVICE DELIVERY: Ensure consistent delivery of IT services to the site in cooperation with the global IT organization and resources.
- PRIORITIZE OUR PEOPLE: Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.
- SOLVE PROBLEMS: Lead a team of individuals that possess strong and diverse technical orientations and experiences to be a creative problem solving team, work well in a team-orientated environment while solving problems that are complex in scope.- Additional Accountabilities:- Work with other global IT leaders to ensure team is aligned with and leverages learnings and capabilities from other regions
- Respond to work challenges quickly and confidently with an ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
- Minimal travel may be required to meet the needs of the business.
- Additional duties as assigned.- Education/Experience Qualifications:- A minimum of a(n) Associate’s degree in Management Information Systems or equivalent experience is required for this position. A Bachelor’s degree is preferred.
- 5 years of related experience is required; assuming education requirements are met.- An equivalent combination of education and experience sufficient to successfully perform the key jobOther Qualifications:- Proficient in MS office products
- Advanced Computer Skills
- Decision making, Problem Solving Skills
- Verbal and Written Communication Skills
- Possess a full understanding of generally accepted industry practices.
- Possess good management skills and knowledge of management principles.
- Ability to work in a cross-functional team environment as well as function independently.
- Possess strong team building skills.
- Possess strong organizational, presentation, and leadership skills
- Ability to handle demanding schedules.
- Possess conflict resolution and negotiation skills.
- Time management
- Ability to multitask and balance multiple priorities
- Strong communication skills and comfort working with all levels of the organization and external parties- Work Environment:- The work setting should consist of a manufacturing environment with suitable lighting, comfortable temperatures, and a moderate noise level.- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._


  • Service Desk Team Leader

    hace 3 semanas


    Guadalajara, Jal., México Optimas A tiempo completo

    Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...

  • Service Desk

    hace 1 mes


    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk

    hace 2 meses


    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...


  • Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. **Requirements**: - Minimum 1 year experience as a customer...

  • Team Lead

    hace 6 días


    Guadalajara, México Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to serve as a support, escalationpoint for the agents in solving issues presented to the Account ServiceDesk_ **_ Do_** - ** To support the service desk agents in prompt delivery &customer service** - _ Advise and collaborate with the agents on current issues andworks toward the resolution of...


  • Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Service Desk

    hace 2 días


    Guadalajara, México Intugo Call Center A tiempo completo

    The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...


  • Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...


  • Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk

    hace 6 días


    Guadalajara, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Desk

    hace 1 semana


    Guadalajara, México Cognizant Technology Solutions A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Service Desk

    hace 1 semana


    Guadalajara, México Cognizant Technology Solutions A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Sr Analyst, IT

    hace 2 semanas


    Guadalajara, México BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Service Desk Analyst

    hace 2 meses


    Guadalajara, México JAMY INTERACTIVE A tiempo completo

    **Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

  • Service Desk

    hace 7 días


    Guadalajara, México IT SEEKERS A tiempo completo

    ¡Forma parte de nuestro equipo de trabajo! - **Service Desk**_ - **modalidad de trabajo presencial**_ **Skills**: - _**Inglés conversacional avanzado**_ - _**Disponibilidad para rolar turnos**_ - Experiência en atención a cliente y soporte - Resolución de problemas a través de vía telefónica - Resolucion de problemas de hardware, software y...

  • Service Desk

    hace 2 semanas


    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk

    hace 1 semana


    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk Analyst

    hace 6 días


    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you! All you require is: - Basic technical computer skills. - Previous Customer Service Experience. - Fluent english (written and spoken) Trainning is paid in full from the day you sign the contract! Please add your Resume. All...

  • Service Desk Analyst

    hace 3 días


    Guadalajara, México Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Service Desk Analyst

    hace 1 semana


    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3068277 **Job Description**: **_ONSITE POSITION IN GUADALAJARA - MEXICO_** - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six...