Delivery Station Manager

hace 7 meses

Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

6+ Years of general experience.
- 3+ years of performance metrics, process improvement or lean techniques experience.
- Completed Bachelor's degree.
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- 3+ years of employee and performance management experience.
- English advanced fluency (C1+)

A Delivery Station Manager leads a team of shift managers and associates in a daily management in a the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. Manages site and/or complete areas/shift, manages support functions and external stake holders, defines site vision, builds positive work culture and leads leadership routines.

Responsible for ensuring have a safe place, properly trained associates, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of his job is to lead change at new launches, innovations for customer, increase customer service level and create strategies together with PXT, ACES, DSP, UTR, OTR, Learning in create a road map to be the best employer. The scope supervises a large team [1] L1-L4 ICs. May manage L4 Mgrs with a Span of control of +60 Associates and 4 T3s.

This role Uses knowledge to decide who does what and in what priority order to meet short-term process targets and team goals. Definition of targets to a extended and operation teams using high judgment to establish SMART goals creating a bridge with business needs vs process opportunities.

A Ops II Managers has a Tactical management. Learning to be strategic. Responsible for goals in an area with a defined strategy. Establishes the right team structure to respond to customer needs and business goals. Makes sure team(s) are operating properly, meeting SLAs, and delivering results. Able to create a plan, communicate requirements, negotiate priorities, and clarify what success looks like. Audits employee work to make sure results are high quality. May be accountable for COEs. Optimizes workflows and best practices. Able to hire, manage performance, coach, and promote ICs/Mgrs up to L5. Sets the example for LPs.

**In the execution, Responsible for 1) CX&Q performance metrics**: Safety, People, Quality, Delivery, Costs, environment and develop detailed plans for improvement in the metrics basis the operating vision and current performance standards with ACES and OTR. 2) Participate in all leadership routines including DBR, WBR, MBR. 3) Lead the implementation of new processes and improvements (including bench marking process standards). 4) Weekly operational planning including manager’s roster, labor model, volume delivery, IT and non IT 4M, preventive maintenance and breakdown review. 5) Associate Connect: Connect 1:1 with few AA’s daily and address AA barriers. 6) Co-ordinate with support functions for all change management/ site improvement initiatives.

For Complexity, Manages difficult problems. Mitigates immediate risks. Decides if they can handle or need to escalate. Makes trade-offs: time vs. quality vs. resources.

Key job responsibilities
Experience with planning, performance metrics, process improvement, and lean techniques. Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations. Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems where situations are ambiguous. Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. Communication skills such as (including local language and English, written and verbal). Experience managing third party resources on a regional/national scale. Experience managing contingent workforce in a business with peak season. Coordinates and oversee a hugely important Leadership environment within First Mile to Last Mile teams. Delight our valued customers/stakeholders with his/her courage and main Leadership principles as strengths: Deliver results, Customer obsession, Bias for Action, ownership, nail the plan/know the plan.

Cuauhtémoc, MEX
- Completed Bachelor's degree in business, engineering, operations, supply chain, transportation logistics.
- MBA is highly desirable.

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