![Vision Group Inc](https://media.trabajo.org/img/noimg.jpg)
Technical Support
hace 2 semanas
**Designation - Technical Support Executive**
**Qualification - Any Degree**
**Shift Timings - Rotational Shift ( Mexico : Local time 8 hours shift between 7:00AM to 8:00 PM from Monday to Friday)**
**Vacation days in a year - 12 days**
**Job Summary**
Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals
v Excellent in Analytical & Presentation Skills
v Have knowledge of utilizing ticketing tools and knowledge base documentation
v Good Technical and Communication skills and ability to articulate technical issues
v Analyse and resolve complex issues without oversight
v Initiative and Innovative
v Constantly looking for ways to improve processes
v Implementing new initiatives and innovative ideas
v Ensure that SLA is met at the required standard of quality
v Create and maintain documents for all process
v Ensuring adherence to all company approved policies and procedures
v Pro-activeness when shrinkage and required headcount needs to be balanced at any given intervals
v Giving prompt and accurate process related information to individual members
v Will be reporting to Team Leader - Support Functions
v Knowledge of Microsoft Office tools (Excel, Outlook, PowerPoint etc.)
v **Knowledge of analytics data interpretation or navigation in PowerBI is a plus.**
**Who you are.**
v Customer-oriented mindset.
v Take problems as growing opportunities.
v Great communication and interpersonal skills, as well as organizational skills.
v Fluency in English and Spanish is mandatory (verbal and written) and Portuguese language is a plus.
v Fond of multicultural environments;
**Skills and Qualifications**
**Required**
v Proven Experience in a previous Customer management /Customer Service/Help desk position is a must with 1+ years
**Preferred**:
v Bachelor’s degree
v Familiarity with various types of CRM software
v Confidence in presenting reports and training materials
v Knowledgeable of IR in retail and finance concepts processes is a plus
**Key Skills**
v SQL (Optional), Python or JAVA (Optional), Linux (Optional)
**Salary**: From $1,000.00 per month
Application Question(s):
- What is your expectations in term of Salary and your notice period
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