Customer Service Supervisor
hace 3 semanas
We are looking for a Customer Service Supervisor for our Energy Efficiency teams. This role will lead and supervise the Contact Center Team in successfully handling communications from consumers and workloads. Manages and directs customer service representatives in accordance with the organization's policies and applicable laws
- Supervise customer service staff, conduct training, attendance tracking and performance grading
- Provide coaching and developmental feedback to staff regarding training, attendance, performance & quality
- Monitor hourly phone performance - adjust staffing as necessary.
- Handle escalated calls, assist representatives on difficult/complex calls.
- Process or coordinate resources to process disputes and bankruptcy notifications.
- Review QA monitoring scorecards - follow with 1-1 coaching.
- Supervise group projects/special requests.
- Hold monthly 1-1 meetings and ad-hoc group meetings.
- Update /Maintain department procedures, client support documents.
- Be available to support all levels of contact center as needed.
**Requirements**:
- Possess effective verbal and written communication skills
- Ability to motivate front-line employees to achieve their potential and to meet or exceed department goals
- Experience with collaborative supervision of teams and workloads of multi-location offices
- Highly motivated and capable of leadership by example
- Position may require more than 40 hours per week during cyclical nature of billing seasons and special service projects.
- Willing and able to travel as needed to our other customer service office locations, within the US and to Mexico City.
- Ability to read, write and speak English fluently
- Bilingual (English/Spanish)
- Working knowledge of MS Office
- High school diploma
**Benefits**
- Health Care Plan (Medical & Dental)
- Life Insurance
- Paid Time Off (Vacation, Sick & Holidays)
- Grocery tickets
- Internet Bonus
- Training & Development
- Wellness Resources
-
Customer Service Supervisor
hace 7 días
Ciudad Juarez, México Vishay Intertechnology Inc A tiempo completo**Ayúdanos a construir el DNA de la tecnología.** Position Title: Customer Service Supervisor Reports to Department Supervisor Recruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono 656 688 2873 Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero...
-
Customer Service
hace 6 días
Ciudad de México Human Quality A tiempo completoImportant and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...
-
Service Network Supervisor, India
hace 7 días
Ciudad de México Assurant, Inc. A tiempo completoThe Service Network Supervisor is primarily responsible for the establishment & development of a network of service partners that support the business plan within a given region of India. This position will work closely with service centers for on time delivery to meet customer satisfaction. Ensuring the service network is built to meet the needs of the...
-
Customer Service
hace 4 semanas
México Trabaja en Intugo A tiempo completo**Customer service on site.** **Requires**: 6 MONTHS CUSTOMER SERVICE EXPERIENCE REQUIRED EXCELLENT ENGLISH COMMUNICATION SKILLS ARE A MUST **Activities**: *HANDLE INBOUND/OUTBOUND CALLS AND ADDRESS CUSTOMER CONCERNS AND INQUIRIES - ADDRESS CUSTOMER COMPLAINTS AND PROVIDE APPROPRIATE SOLUTIONS - EDUCATE CUSTOMERS ON THE PRODUCT AND SERVICES OFFERED BY THE...
-
Customer Service Specialist
hace 4 semanas
Ciudad de México MultiLatin Background Screening A tiempo completo¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE SPECIALIST** **URGENTE** **Funciones a realizar**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de...
-
Customer Service Agent
hace 4 semanas
Ciudad Universitaria, México The Globla Family Support Foundation A tiempo completo**Customer Service Agent - Regional Branch** The Global Family Support Foundation is a U.S.based nonprofit organization and is looking for a highly motivated & self-driven Customer Service Agent to join our sales team. A Customer Service Here at our Foundation, we offer a clear path for career growth and leadership opportunities and uncapped commissions...
-
Customer Service
hace 4 semanas
México MTA Automotive A tiempo completoMTA Automotive Italian company requests for its plant located in Querétaro, México: **Customer Services** Responsibility: - Improve the effectiveness of customer service and facilitate organic growth; - Take responsibility for customer problems and follow up on their resolution; - Develop standard work procedures, adapting them to each customer; -...
-
Customer Service Agent
hace 3 semanas
Ciudad Juarez, México North American Production Sharing de Mexico SA de CV A tiempo completo**JOB SUMMARY**: **ESSENTIALS FUNCTIONS**: - Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes - Processes request for literature, shipping information pricing and quotes - Involves supervisor and/or other people when problems become complex or difficult to...
-
Customer Service Associate
hace 4 semanas
Ciudad de México Marken A tiempo completoDescription Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...
-
Customer Service
hace 13 horas
México OCAST HOLDINGS A tiempo completo**CUSTOMER SERVICE** Ocast Holdings, comprometida con el servicio de alta calidad al turismo, te invita a formar parte del equipo de Programación como CUSTOMER SERVICE Te encargaras de satisfacer las necesidades de los clientes, resolver sus problemas y representar positivamente la marca en todas las interacciones **Requisitos**: - Ingles...
-
Customer Service
hace 7 días
Ciudad de México DC Mayorista A tiempo completoSomos una empresa mayorista dedica a distribuir teconologia y productos de oficina **Customer service - Atención al cliente** Ofrecemos - sueldo base mensual $7,000 + bonos - Prestaciones de ley desde el primer día - Contrato directo con la empresa - Cotización al 100% Funciones: - Atención a clientes - Facturación - Seguimiento a clientes -...
-
Customer Service Coordinator
hace 4 semanas
México Julius Montz GmbH A tiempo completo**Description** **What You Will Do In Your Role**: As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also work towards the goal of becoming the preferred partner through customer...
-
Customer Service Team Lead
hace 1 semana
Ciudad de México Marken A tiempo completoTitle: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. Main Duties and Responsibilities: Overseeing daily Customer Services operations and...
-
Customer Service Team Lead
hace 4 semanas
Ciudad de México Marken A tiempo completoDescription Title: Customer Service Team Lead Job Purpose: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. Main Duties and Responsibilities: Overseeing daily Customer...
-
Service Desk Supervisor
hace 4 semanas
Ciudad de México The Functionary A tiempo completoOverview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...
-
General Supervisor Customer Service
hace 4 semanas
Ciudad Juarez, México PKC Group A tiempo completoCd. Juarez Chihuahua **Customer Service Coordinator** Responsible for managing the customer service team and production control team to ensure total customer satisfaction and work to assure: *100% on-time/in full delivery, *Zero past due, *100% accuracy on sales projection, *Zero Past due, *No new obsolescence added because balance out programs not...
-
Customer Excellence Supervisor
hace 7 días
Ciudad de México Nissan A tiempo completoThe Customer Excellence Supervisor will Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design and develop action plans. **Key Responsibilities**: Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design, develop action plans. Ensures a better understanding of...
-
Customer Service
hace 6 días
México Asahi Kasei Plastics Mexico A tiempo completoAsahi Kasei has a job opportunity for a: **CUSTOMER SERVICE COORDINATOR** **Position Purpose**: Coordinate and ensure the administrative process of the customers orders, following the internal processing structure with the purpose of attending the needs and requirements of our clients sending them to the appropriate area. **Main Activities**: Coordinate...
-
Customer Service
hace 5 días
Ciudad Juarez, México EATON CDPA A tiempo completo**EATON CDPA** **Solicita**: **Customer Service** **Descripción y Requisitos** **Customer Service Rep Hourly** ***Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of...
-
Customer Service
hace 4 semanas
Ciudad Juarez, México Valeo A tiempo completoValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...