Organizational Change Management Lead

hace 8 meses

Tijuana, México North American Production Sharing A tiempo completo

The OCM lead at the local deployment site is responsible for supporting the local business through their change journey to maximize system adoption of SAP and achieve stabilization of new processes and ways of working. This will be done through the execution of the change management methodology, plan, and toolkit.

You will be joining a friendly and highly collaborative organization, which is very welcoming and supportive.

**Responsibilities**:
**Change Management Leadership**
- Lead all change management activities in line with the corporate change management methodology and toolkit.
- Work closely with and coordinate the work of the site-based Training Coordinator.
- Contribute to the evaluation of the change management toolkit for future developments.

**Business Readiness**
- Develop and maintain a local stakeholder map and engagement plan.
- Coach and support local SAP Super Users to become SAP change agents to drive change management activities with impacted end users.
- Conduct temperate checks with Site Leadership and end-user groups to assess change readiness and engagement levels.

**Impacts of Change**

Work with the local site team (SAP Super Users) to:

- Drive the identification and assessment of local impacts of change (IOC).
- Ensure the development of action plans for each IOC.
- Ensure engagement and alignment with site leadership in respect of key IOCs and action plans.
- Monitor the progress and effectiveness of action plans for each IOC to track change readiness and resistance.

**Benefits**

Work with the local Market Lead to:

- Support the identification and assessment of potential benefits of change.
- Ensure that potential benefits are quantified and prioritized.
- Support the engagement and alignment with Site Leadership in respect of key benefits to be realized.

**Communications and Engagement**
- Own the local communication plan for internal and external stakeholder groups, develop and then coordinate delivery of local communications artifacts and campaigns.
- Create impactful communications materials as needed e.g., town hall presentations, SharePoint sites, posters, etc.
- Support and coach SUs to communicate the people's impact to their end-user groups.

**Organizational Alignment**
- Arrange and follow through on local role-mapping education activities for Super Users.
- Oversee the role mapping activity to ensure end users receive the right SAP access according to new processes, in a controlled way.
- Support Super Users to identify potential workload impacts on end users.
- Work with local HR leads to put in place the structures needed to maintain the SAP Super User role post-go live via succession planning.

**Training**
- Responsible for the development and scheduling of local training plans.
- Close collaboration with local leadership to ensure users are available for mandatory training.
- Track and report on training status to local leadership.

**OCM Governance**
- Identify, implement, track, and report on business readiness through Leadership and OCM Governance forums.
- Proactively and effectively manage the OCM deliverables for key Toll Gate meetings.

**Required experience**:

- Prior experience in organizational change management within a large-scale program (ideally SAP change management experience).
- Passion for organizational change management and experience in managing resistance.
- Familiarity with the planning of training programs.
- Strong stakeholder management and communication skills.
- Strong project management and influencing skills.
- Excellent English language skills both verbal and written.
- Excellent language skills for local site language both verbal and written.

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