Service Inside Sales

hace 7 meses


Guanajuato, México Konecranes A tiempo completo

País: Méjico- Lugar: Leon, GUA, Méjico- Información sobre la ubicación:
- Tipo de empleo: Indefinido- Tiempo completo / Tiempo parcial: Tiempo completo- Tipo de lugar de trabajo: Híbrido**Service Inside Sales**:

- En Konecranes, creemos que una buena experiência del cliente se consigue gracias a las personas que hay detrás del nombre de Konecranes, personas comprometidas con proporcionar a nuestros/as clientes equipos y servicios de elevación que mejoren sus negocios. Todo lo que hacemos, lo hacemos con pasión y decisión._

Nos encontramos en la búsqueda de una persona talentosa y comprometida para ocupar la posición de Vendedor interno de servicio para León, quién será responsable de generar ofertas y dar seguimiento a las consultas generadas por el departamento de servicio, así como de la actualización periódica del sistema CRM, venta adicional y cruzada a los clientes existentes, así como la asistencia vendedores externos según sea necesario.

**Principales actividades**:

- Mantener relaciones duraderas con los clientes existentes a través de un servicio postventa excepcional.
- Búsqueda activa de nuevas oportunidades de ventas a través Seguimiento de servicios realizados, utilizando medios de comunicación establecidos con clientes.
- Desarrollar un conocimiento profundo de las características y beneficios de los productos.
- Utilizar reuniones virtuales para construir y fortalecer relaciones con clientes vigentes.
- Procesamiento de las órdenes de compra de los clientes y enlace con el departamento de Operaciones para garantizar la entrega oportuna de los productos solicitados.
- Asesorar a los clientes en la selección de productos adecuados en función de sus necesidades y especificaciones.
- Crear un canal de ventas para reflejar con precisión el producto o servicio a ofertar.
- Seguimiento de las consultas de ventas que realizan los clientes potenciales a través del sistema, correos electrónicos y llamadas entrantes.
- Coordinar reuniones cara a cara entre clientes potenciales y representantes de ventas externos.
- Otras tareas asignadas por el Supervisor.

**Los principales requisitos del cargo son**:

- Preferentemente Grado de Ingeniería o afín, con experiência en área comercial de atención a clientes.
- De 2 a 4 años de experiência venta de grúas, equipo de mantenimiento/reparación industrial o maquinaria pesada.
- Sólidos conocimientos de los indicadores de rendimiento claves (KPI) de ventas de servicios.
- Conocimiento en seguridad ocupacional
- Debe tener habilidades interpersonales bien desarrolladas y capacidad para comunicarse de manera eficiente y transmitir información
- Conocimiento de la Norma ISO 9001:2015
- Capacidad de gestión
- Organización y proactividad
- Enfoque centrado en atención al cliente
- Software de gestión de clientes, MS Office, SAP
- Inglés conversacional
- Resolución de problemas y toma de decisiones
- Comunicación efectiva



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