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Service Execution Planner Support
hace 2 meses
**Service Execution Planner Support**:
**Job information**:
18-02-2023
**Reference number**:
JR-0022014
**Job function**:
Service
**Position type**:
Full time
**Site**:
Jiutepec
Calle 9-Este, Esq., Andador Central, CIVAC, Cuernavaca, Jiutepec, C.P. 62550 Jiutepec
**Your responsibilities and tasks**:
- Control of Service Orders and enter it into control system as CRM/SAP
- Collect and submit required data and formats to access to customer´s plant
- Coordinate and confirm spare parts availability with warehouse, sales support, field service engineer and final customer with the corresponding tracking information
- Request, collect and properly archive the Technical Service Report-Working Hours (Reporte de Horas de Servicio) max 2 days after Service finalization
- Create a complete weekly Report about the Technical Service Report-Working Hours (Reporte de Horas de Servicio)
- Request, collect and properly archive the Technical Service Report-Detailed (Reporte de Servicio Detallado) max 2 weeks after Service finalization
- Send archive the Technical Service Report-Detailed (Reporte de Servicio Detallado) to Service Sales Support, SLA´s Handler, New Machine Sales Engineer max 2 weeks after Service finalization
- Following and Control to Third Party Providers and Vendors activities and payments
- Following and Control of Service invoices and its coordination with Service Sales Support
- Ensuring customer satisfaction through high quality service levels and execution
- Service Follow Up and Satisfaction Survey calls to customers
- Control, reporting and Following of KPI´s related to Service Execution
- Monitoring and Control of Field Service Technicians working hours during their labor week
**Your profile and qualifications**:
- Bachelor’s diploma or degree in engineering, administration areas
- 2-3 year experience on Service operations
- Well knowledge in Microsoft Office and Outlook programs
- Practical Know-How and experience with group administration
- Good interpersonal skills
- Excellent written and verbal communication skills
- Ability to keep organized
- Detail and Customer satisfaction Oriented
- Makes customers and their needs a high priority; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind
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