Head of Service Mechanical Separation
hace 2 meses
**Head of Service Mechanical Separation**:
**Job information**:
18-01-2023
**Reference number**:
JR-0022537
**Job function**:
Service
**Position type**:
Full time
**Site**:
Jiutepec
Calle 9-Este, Esq., Andador Central, CIVAC, Cuernavaca, Jiutepec, C.P. 62550 Jiutepec
**Your responsibilities and tasks**:
Head of Service Mechanical Separation leads and directs all operational aspects including customer service, administration and sales covering service execution (field service) & equipment service sales (including spare parts sales & repairs). S/he will develop forecasts, financial objectives and business strategies within their cluster and relating to the service business. S/he will lead and manage human resources by example to bring out the best of departments’ personnel and will be providing training, coaching, development and motivation. S/he will locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. The SFT Head of Service will share knowledge with other divisions and on effective practices, competitive intelligence, business opportunities and needs. S/he will adhere to high ethical standards, and comply with all regulations/applicable laws and corporate governance.
- Address customer and employee satisfaction issues promptly
- Growth Service execution (field service) & Equipment Service sales (including spare parts sales & repairs)
- Ensuring customer satisfaction through high quality service levels and execution
- Develop Strategy plan/s & execute for development in SFT service
Track and realize budgets, consisting of: turn-over, margins, overheads, contribution and Ebit
**Your profile and qualifications**:
- Bachelor’s degree, preferably in an engineering discipline
- 5 years’ experience in service or capital equipment sales experience in Service or engineering environment
- 1 year experience or relevant experience in management position
- Financial experience DESIRED
- Strong communicator at all levels
- Fluent English
- Follows instructions, responds to management direction; Takes responsibility for own actions
- Completes tasks on time
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
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