Customer Activation Manager
hace 2 meses
En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.
Como Healthatomers, compartimos un propósito en común**:mejorar la calidad y el acceso a la salud de las personas**. Operamos en más de 20 países y atendemos a más de 10 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable
**¿A quién buscamos?**
**¿Qué harás?**
- Responsable de medir el comportamiento de uso de cada cliente en sus primeros meses de vida, enfocados en la tasa de activación y el posterior churn temprano de su cartera.
- Evolucionar constantemente el flujo de onboarding entendiendo las necesidades locales, para mejorar la efectividad de la adopción de la plataforma.
- Supervisar y coordinar con su equipo la implementación de la plataforma garantizando la entrega oportuna, eficiente y asegurando una extraordinaria experiência.
- Entender en profundidad los procesos y a los clientes para proporcionar entrenamiento efectivo a su equipo y por consiguiente actualizaciones, recopilar retroalimentación y abordar cualquier inquietud.
- Mantener un contacto constante con otros líderes de Customer y de la organización, para asegurar la mejora continua de los procesos de Onboarding.
- Entender en profundidad su mercado para poder ser el impulsor del cumplimiento normativo y de los principales movimientos que esta haciendo la competencia.
**Requisitos Mínimos**
Profesional con experiência trabajando en área de clientes, como Postventa, Customer Success o Onboarding.
- Más de 5 años de experiência en el área de clientes.
- Manejo de CRM de clientes.
- Experiência en gestión y seguimiento de clientes.
- Más de 2 años de experiência en liderazgo de equipos.
- Experiência trabajando en empresa SaaS.
**Nos resultaría interesante si cuentas con...**
- Experiência trabajando en empresas relacionadas a la industria de la salud.
**¿Qué tenemos para ti?**
- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Posibilidad de acceder a cursos de formación complementaria.
- Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.
- Para nuestros/as Healthatomers en Chile, ofrecemos un** **seguro complementario de salud.
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