Sr Analyst, IT

hace 5 meses

Guadalajara, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Us: Baxter´s mission**
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your role at Baxter**
Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.
This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

The IT Senior Analyst will be liaison between the IT teams and managed service provider that provides Service Desk services. This role is the central point of contact for the region for onboarding and offboarding solutions to the service desk and for escalations. The individual will represent the Service Desk for the region in IT and business service collaborations.

**Your team**
The Global Information Technology Centers are focused on being a stronger business partner, aligned to deliver on the technology needs and maintaining global support and shared expertise to advance digital capabilities across the enterprise. Our IT function is made up of employees with varied backgrounds and knowledge. This diversity of skills and expertise allows us to bring creative and innovative solutions.

**What you'll be doing**
- Collaborate with IT and business to define and document service desk requirements
- Ensure requirements are met by service desk service provider
- Coordinate service delivery of service desk services for the region
- Act as central point of contact for service desk services for the region
- Oversee service desk service provider services in a managed service model
- Perform tasks with minimum direction, independently manage complex problems, guide others

**What you'll bring**
- Bachelor’s degree in relevant Computer Science field
- 5-7+ years of experience in asset management
- Excellent verbal and written communication, strong analytical and problem-solving skills, critical thinking ability
- Sense of urgency with strong follow-up skills, ability to multi-task and balance multiple priorities, attention to detail and strong organization skills are essential
- Familiarity working across multiple business domains in support of projects
- Ability to interact with business users, project managers, senior management, outsourced service providers, and vendors
- Self-starter, independent thinker, able to work with minimum direction, high level of initiative and energy
- Strong leadership, consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff and manage vendors
- Extensive knowledge of IT Operations
- Proficiency with Microsoft Office products (MS Word, Excel, and Power Point)
- Ability to communicate and collaborate with other IT professionals and business stakeholders
- Proven analytical and problem resolution skills
- Proactive responsible individual, able to set own action plans
- Ability to influence and build consensus with other IT teams and leadership
- Strong oral and written communication skills
- Strong interpersonal and leade

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