Accertify - Fraud Prevention Bilingual Analyst

hace 2 semanas


Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

**JOB DESCRIPTION**

Essential Duties and Responsibilities:

- Maintain or exceed established standards for customer service, also resolves complex issues with little or no supervision or direction.
- Conduct additional research to validate purchases.
- Conduct follow-up research on fraudulent transactions.

**QUALIFICATIONS**
- Excellent analytical skills
- A strong desire to build a career in the fraud industry
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
- Must possess strong internet research, along with the ability to navigate multiple systems at once.
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Must be able to work afternoon or morning shifts, including weekends, non-business hours and holidays.



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