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Information Developer Technical Writer

hace 4 meses

Guadalajara, México IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Work collaboratively with different internal teams such as developers, engineers, service personnel, qualification experts, and project managers to obtain in-depth understanding of the product and the documentation requirements
- Develop content for print and online (UI & code) documentation
- Collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.
- Provide detailed status and progress on a regular basis

**Required Technical and Professional Expertise**
- 7-10 years of experience as a technical writer
- Excellent written and oral English communication skills
- User-level knowledge of tools like Oxygen, GITHUB repositories, methodologies like DITA or any other markup language
- Proficiency with Microsoft Office products and Adobe Acrobat
- Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
- Experience and familiarity with Topic writing styles and approaches
- Ability to handle multiple tasks
- Strong analytical problem determination/solving skills
- Excellent collaboration skills to work with a global team of experienced developers and writers
- Good outlining and topic organization skills for existing and new documents
- Good Subject-Matter Expert (SME) interviewing skills, along with self-research skills
- Familiarity with the Agile development process
- Self-managing, independent, and proactive, requiring mínimal supervision

**Preferred Technical and Professional Expertise**
- Formal technical writing course
- Experience in creating diagrams and graphics
- Experience using GitHub Enterprise/GitHub Desktop for the document repository of source files
- Knowledge and experience in DITA, structured writing, topic-based authoring, content tagging, and content reuse
- Understanding of IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
- Familiarity with the IBM Style Guide
- Familiarity with the latest storage technologies, implementations, and products

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment with