Service Desk

hace 3 días


Monterrey, México Fixity technologies A tiempo completo

**Excellent proficiency in English, Spanish and Portuguese**:

- Understand Business requirement and translate them into IT Deliverables.
- Maintains ownership of Incidents/Requests, monitors open tickets and seeks resolution/completion.
- Responsible for driving SLA for IS Support and handles escalations.
- Train, develop and manage effectively the ongoing performance of their
- The Supervisor, Service Desk position is responsible for leading Tier I and II employees in support of Client engagements
- The Supervisor, Service Desk will be providing front line leadership, coaching for high performance and utilizing industry best practices as well as new innovative service delivery methodologies to achieved desired business outcomes

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $45,000.00 - $47,000.00 al mes

Horario:

- Incluye días feriados
- Rotativo
- Turno de 8 horas

Prestaciones:

- Seguro de vida
- Vales de despensa

Idioma:

- English (Obligatorio)
- Portugués (Obligatorio)

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 08/04/2024


  • Analista Service Desk

    hace 2 semanas


    Monterrey, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates five years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As an ambassador to Cover Desk...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates five years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As an ambassador to Cover Desk...

  • Service Desk

    hace 4 semanas


    Monterrey, México iKraft Solutions A tiempo completo

    We are looking for a customer service oriented **Service Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates five years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As an ambassador to Cover Desk...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Service Desk

    hace 2 semanas


    Monterrey, México CAPSITI A tiempo completo

    Consultoria de Head Hunter IT Nos encontramos en búsqueda de: Service Desk El especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español). Es el gestor del proceso de incidentes y solicitudes de servicio. Contribuye para que los níveles de servicio se...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...


  • Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Service Desk Team Leader

    hace 3 semanas


    Monterrey, México Optimas Solutions A tiempo completo

    **Service Team Leader** **Monterrey, NL** *** **About Optimas**: - Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. - Optimas Manufacturing has been associated with the Fastener...

  • Service Desk Trilingue

    hace 1 semana


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...


  • Monterrey, México Cover Desk Mexico A tiempo completo

    **JOB SCOPE**: As an ambassador to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Virtual Assistant but are required to be based out of Monterrey, N.L. You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in Spanish and English....

  • Service Desk Analyst

    hace 2 meses


    Monterrey, México GM Financial A tiempo completo

    Overview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...

  • Service Desk Analyst

    hace 1 día


    Monterrey, México GM Financial A tiempo completo

    Overview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...