Tech Support Bilingüe
hace 2 meses
**Landsberg Ororalíder en el ramo de soluciones integrales de empaque, empresa multinacional, innovadora, orientada al cliente, en constante crecimiento.**
**Tiene una excelente oportunidad para integrarte a su exitoso equipo como**:
**Ingeniero en Sistemas - Soporte Técnico (Ubicación Tijuana)**
**Únete a una compañía con un legado sorprendente y un futuro emocionante**
**Actividades**:
- Soporte local y remoto a usuarios, diagnóstico y resolución de incidencias.
- Mantenimiento preventivo y correctivo de equipos informáticos e impresoras.
- Verificar la configuración de las aplicaciones del sistema operativo de la computadora.
- Establecer prioridades y planificar la resolución de solicitudes de clientes y usuarios.
- Identificar y escalar situaciones que requieren atención urgente.
- Manejar un gran volumen de llamadas entrantes y salientes de manera oportuna.
- Construya relaciones positivas haciendo un esfuerzo adicional con el servicio al cliente, asegurándose de que todas las preguntas se aborden adecuadamente.
- Resuelve problemas relacionados con software, hardware, computadora, servidor y seguridad.
**Requisitos**:
- Grado de Ingeniería en Ciencias de la Computación (preferente), Técnico en Computación.
- Inglés 90 % ( Indispensable )
- Experiência de 2 años
- Excelentes habilidades de comunicación
- Habilidades de solución de problemas de Windows 10
- Enfocado en Servicio al Cliente
- Capacidad para realizar múltiples tareas
- Responsable
- Proactivo
- Resolución de problemas.
**Ofrecemos**:
- Estructurado programa de capacitación
- Prestaciones de acuerdo a la Ley
- Seguro de Vida
- Seguro de Gastos Médicos
- Seguro Dental
- Caja de Ahorro
Tipo de puesto: Por tiempo indeterminado
Salario: A partir de $20,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
Prestaciones:
- Caja de ahorro
- Seguro dental
- Seguro de vida
Experiência:
- Atención al cliente: 2 años (Obligatorio)
- Soporte de TI: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Disponibilidad de turnos:
- Turno diurno (Obligatorio)
- Turno nocturno (Obligatorio)
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