Sales Operations Manager

hace 1 semana

Polanco IV Sección CDMX, México SoftwareOne A tiempo completo

Job Function: Software & Cloud The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:
**Sales Operations Manager**:
**SoftwareOne**

Scope: Full time-Permanent | Office: Colombia | Hybrid Model

The Operations Manager serves as the Delivery counterpart to the Account Manager and is assigned to strategic accounts with Elite and differential services. This role is crucial in ensuring that SoftwareOne maintains an exceptional overall customer experience. The Operations Manager is accountable for handling partner operational concerns and collaborates closely with the Digital Supply Chain and Sales teams. Additionally, they are responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process request-to-quote cases. By assisting sellers with operational tasks, the Operations Manager enables the sales team to focus on their core selling activities.

**Main functions and responsibilities**:

- Client onboarding the internal App / Page.
- Developing and implementing the delivery strategy for the customer. Prioritizing, quoting, and renewal (off-catalogue).
- Supervising E2E delivery process.
- Improve customer happiness by optimally supervising requirements for the assigned account(s) globally and across different teams.
- Act as a first point of contact for any customer critical issue and act upon working internally with other teams to provide solution and eliminate repetition of problems.
- Ensure all SLA in Delivery are met - speed, quality, credit & rebill.
- Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer.

What we need to see from you:
**What we need to see from you**:

- Bachelor´s Degree or equivalent experience from three-year college or university preferred.
- Worked on IT business before or Operations Manager in other industries
- Proficient with Outlook, Word, Excel, and Power Point.
- Known to work in an operations management or similar role.

**Plus**:

- Solution-seeking attitude and excellent disposition
- Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.
- Effective comprehension and paraphrasing skills.
- Excellent problem solving and consultative skills.
- Attention to details.
- Ownership and relationships.

**Why should you join our team?**
- Creative culture with lived what we value for an appreciative and supportive work environment.
- Employee recognition programs.
- A variety of training and development opportunities.
- Work-life balance.
- Referral bonus program.
- Multicultural interaction.
- Contribution to society through employee initiatives.
- Corporate events.
- Newest technologies for our clients and colleagues.
- And much more

**Are you interested?**

Why SoftwareOne?:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Accommodations:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

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