Technical Support Specialist

hace 1 semana


Desde casa, México Hostaway A tiempo completo

Hostaway is the fastest-growing global SaaS start-up in the vacation rental industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Expedia, and several other leaders in the industry.
- **Requirements**:

- Experience in a SaaS and/or Start-up
- Can work from 9am to 6pm Eastern Time
- Can work weekends
- Previous experience in B2B/customer-facing role
- Comfortable writing/speaking English
- You are comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
- Customer-centric, adaptable, and common sense describes you best

Please attach your Resume or CV**Responsibilities**:

- Ability to understand the sense of urgency and balance that with quality responses leading to solving customer issues
- Ability to write documentation and update User Guide as needed

**What this role is all about**:

- Building strong B2B relationships with our clients
- Optimizing client experience and helping our users maximize revenue through creative techniques (improving their listings, better copy/photos, etc)
- Working closely with Leaders to generate a feedback loop and productive product feedback

**Who you are/what you know**:

- You have at least 1-3 years of experience in a tech support role
- The short-term vacation rentals industry is interesting or familiar to you
- You thrive on cultivating human relationships and helping customers understand how to better interact with products
- You are data-driven and analytical in your thinking and execution
- Extremely comfortable with extensive knowledge on various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps

**Who we are**:

- Scandinavian culture that values freedom, transparency, and success of the individual
- Super fast-paced team currently growing our international teams and shaping the leaders of tomorrow
- Creatives, big thinkers, and ambitious humans
- Diverse and open-minded. We don’t care about labels or traditional thinking

**We want to offer you**:

- Endless growth and career opportunities
- Handpicked team of the best people - we are serial entrepreneurs, guitar players, salsa dancers, top developers, singers, dog-lovers, and all-around the best team spirit

**If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you**

**Let’s get in touch and discuss your next, big career move.



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