Salesforce User Support Agent

hace 3 semanas


Saltillo, México Johnson Controls A tiempo completo

Salesforce User Support Agent

The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related to the Salesforce Sales & Service Cloud, Community Portals, and the Marketing automation tool Pardot. You will be collaborating with various Stakeholders across all business functions including other salesforce experts to analyze the questions and requests and when required escalate incidents into a ticket system.

**System Support and Maintenance**
- Provides support to customers via salesforce cases but also via phone, teams, and chat.
- Provides answers to user for questions about all functions in GPCRM.
- Provides general how-to guidance and user information of GPCRM.
- Provides troubleshooting assistance of errors or issues with GPCRM; including identifying the issues, researching answers, and escalation to the IT Organization when required.
- Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs.
- Responds to users in a timely and efficient manner within designated service level agreements.
- Participate in User Acceptance Testing.
- Assists in identifying areas of improvement based on user questions and reported issues.

**Competencies**
- High energy, self
- starter, good interpersonal skills
- Strong presentation and communication skills with all levels of the organization, both verbal and written
- Analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary.

**Education and Experience Needed**
- Bachelor's degree completed
- Salesforce experience and preferred Business Support experience either as a Key-user or Business Support Agent
- Fluent in English
- Minimum 1 to 2 year experience



  • Saltillo, México Johnson Controls International A tiempo completo

    Salesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...


  • Saltillo, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Salesforce Developer at...

  • Service Desk

    hace 4 semanas


    Saltillo, México Hexaware Technologies A tiempo completo

    We are looking for someone with the following skills: - **Resolve IT Support Requests**: If possible, the service desk analyst will directly resolve user technical issues as they arrive. It can involve remotely accessing the user’s computer and making changes to their system and settings. - **Escalate Advanced Cases**: The service desk analyst will...


  • Saltillo, México CEMEX A tiempo completo

    As a Customer Insights Analyst you will play a vital role in understanding both internal and external stakeholders. Including their needs, preferences, and motivations to help the organization in delivering best-in-class experiences. You will design, plan, and execute research activities based on the organization's needs. You will select the most suitable...

  • Engineering Analyst

    hace 7 días


    Saltillo, México Kohler A tiempo completo

    **Location**:Juárez, Nuevo León. **Work Mode**:Hybrid. **BASIC FUNCTION** This analyst position is responsible for the creation, maintenance, development, and support of structured global product data management including document management, knowledge management and engineering change management. - The core responsibilities of this position will...

  • Finance Analyst

    hace 5 días


    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do** The RTR Finance Analyst - Enterprise will be responsible for ERP project Record-to-Report process rationalization, mapping, simplification and harmonization at enterprise level. In addition to that, this role will support ERP RTR Director & PMO Manager - Enterprise in RTR processes model design, its governance and going...


  • Saltillo, México Johnson Controls A tiempo completo

    **What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer, Warehouse, Supply &...


  • Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Help Desk

    hace 5 días


    Saltillo, México SCCH Desarrollo de Negocios SA de CV A tiempo completo

    **Vacante para la empresa SCCH Desarrollo de Negocios SA de CV en San Pedro Garza García, Nuevo León**: **TECH SUPPORT / HELP DESK** Empresa financiera ubicada frente a Fashion Drive solicita **agentes de soporte técnico**para apoyar a usuarios internos de la empresa. **_Requisitos:_** - Experiência con instalación de impresoras y manejo de tickets. -...

  • Csr Fire Suppression Sr

    hace 4 semanas


    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do** The GP Finance Manager (Data Analytics) will be responsible for ERP project Record-to-Report process rationalization, mapping, simplification, and harmonization at enterprise level. In addition to that, this role will support Finance Director SAP & PMO Manager in RTR processes model design, its governance and going...

  • Cbsm - Mdm Api Developer

    hace 4 semanas


    Saltillo, México Chubb INA Holdings Inc. A tiempo completo

    Job Requirements Work Experience At least 2-5 years of proven experience as a Data Engineer Lead in corporate environment with MDM projects. At least 2-5 years of software development experience in complex data project using Informatica MDM or any other similar tool. Mastery of Java language, for instance in context of Java Enterprise Edition and the...


  • Saltillo, México Magna International Inc. A tiempo completo

    **Group Description** At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact...


  • Saltillo, México Magna International Inc. A tiempo completo

    **Group Description** At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: The Senior Analyst, Service Catalog Management (SCM) performs on a team as an evolving Subject Matter Expert (SME) for the function of Service Catalog Management. The purpose of this position is to provide and maintain accurate information on all services that are available to be requested via the end user Service...


  • Saltillo, México Empire Worldwide Logistics S.A. de C.V. A tiempo completo

    **Empire National is a fast growing logistics company. With headquarters offices located in USA and Operational offices in Mexico and Eastern Europe (Ukraine & Poland). We have 6 years of experience in Land, Sea and Air freight.** **Our Expedite Logistics department is currently looking for a person able to fulfill the activities for the Driver Support...

  • Data Engineer

    hace 5 días


    Saltillo, México BA Talento A tiempo completo

    **Required Qualifications** - Bachelor's degree in Computer Science, Engineering, or related field - Previous experience in data engineering, with a focus on extract and load stages of the pipeline - Experience with GCP, dbt, Dagster, BigQuery, Cloud Functions, Adverity, Cloud Storage, Pub/Sub, Cloud Build, Cloud Logging, Airtable, and GitHub - Strong...

  • Help Desk

    hace 4 semanas


    Saltillo, México DolEx A tiempo completo

    **Vacante para la empresa DolEx en San Pedro Garza García, Nuevo León**: **OPERADOR DE HELP DESK** Operador de Helpdesk responsable de proporcionar soporte técnico de primer nível a los empleados de la empresa, incluyendo sucursales, agentes afiliados, regionales y corporativos. **_Requisitos:_** - Actitud de servicio, con buenas habilidades...

  • Engineering Analyst

    hace 7 días


    Saltillo, México Kohler A tiempo completo

    **Location**: Juárez, Nuevo León. **Work Mode**: Hybrid. **BASIC FUNCTION** Under the direction of the Design Tools Leader, this individual will be responsible for the on-time creation and accuracy of 3D AEC Design Tool files (3DS, DXF, DWG, OBJ, SKP). Production is handled through partners. Responsible for the coordination of asset requirements with...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **Job Description**: **What do you do?** Join us in the Procurement Execution Center as a **BI Engineer **. In this role, you will be responsible for implementing best-in-class Business Intelligence by deploying business analytics, data visualization, data modeling, data mining and infrastructure to help the organization make more...