Field Service Engineer

hace 3 semanas

Huixquilucan de Degollado, México Philips A tiempo completo

**Job Title**: Field Service Engineer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. This family is technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, Bench Repair and installations, and can be provided at customer location/bench repair facility or remotely or via accessing Philips Remote Service channels.

**You are responsible for**
- ** The Field Service Technician is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.**:

- ** Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.**:

- ** Solutions are provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.**:

- ** Focuses on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary**:

- ** Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.**:
**You are a part of**
- ** Provide technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines. First level of initiatives in defining actions within defined framework**:

- ** Accurately documents service records inclusive of diagnostics, resolution & Test procedures, using the Service management system.**:

- ** Accurately records Customer Interaction time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via the Mobile device.**:

- ** Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and first level of diagnosis before the onsite visit.**:
**To succeed in this role, you’ll need a customer-first attitude and the following**
- ** Education: High school graduate degree level or equivalent (preferably in an engineering, medical or science related qualification)**:

- ** Certified Engineer/network engineer certification desirable**:

- ** Competent in IT/Network diagnosis/system connectivity/Remote service essential.**:

- ** Prior experience within an engineering, medical or science related environment.**:

- ** A minimum of 1 year of related experience**:

- ** Minimum 6 months prior experience in customer-facing role**:
**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embr

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