Remote Support Technician
hace 7 días
**THE TEAM**
**Operations and Client Delivery Department**
Our Operations and Client Delivery Department is a dynamic team of over 50 passionate individuals from across the globe. We're continuously growing and bringing a wealth of diverse expertise to the table.
United by a shared goal of exceptional service, we work collaboratively to support our partners and clients around the world.
**The Remote Support Team**
Embedded within our Operations and Client Delivery department, the Remote Support Team acts as the technical backbone for our events. These tech-savvy individuals are the heroes behind the scenes, providing essential support to interpreters, speakers, and attendees.
**THE ROLE- KEY RESPONSIBILITIES**
The Remote Support Technician (RST) position requires a_**basic**_ technical level of knowledge of Remote Simultaneous Interpreting (**RSI**) and **videoconferencing** software. The RST is responsible for **supervising** events, **troubleshooting** issues, and **monitoring **the equipment of event users, such as interpreters, speakers and attendees.
Remote Support Technicians must be familiar with all types of setups, products, and solutions that we are providing. They should be able to independently monitor simpler types of events, while for more advanced setups, they will be expected to have basic knowledge and work under the supervision of a Senior RST.
**Role responsibilities**
- Providing basic technical assistance to end-users, such as interpreters, speakers and attendees. This includes:
1. troubleshooting hardware and software issues
2. answering inquiries and resolving simple technical problems
- Assisting in the maintenance of technical equipment and systems to ensure the proper functioning
- Actively participating in training sessions and workshops to enhance technical knowledge and skill
- Following processes and procedures as requested for each event type, solution and product
- Collaborating with other team members to share knowledge, coordinate tasks, and contribute to the success of the event.
- Close collaboration with colleagues from other teams, especially Project and Operations Managers
**KEY EXPERIENCES AND COMPETENCIES**
- Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
- **Basic **understanding of technical systems, equipment, or software relevant to **videoconference **platforms **or similar** software
- Demonstrate **basic problem-solving skills** to identify and address simple technical issues.
- **Excellent customer service and communication skills**, both verbal and written, to interact effectively both internally with team members and externally with end-users.
- A strong **willingness to learn**, develop new skills, and grow in the technical field.
- **Ability to adapt** to changing tasks, work in a **team-oriented** environment, and follow instructions from RS Team Lead and Senior RS Technicians.
- **The minimum English level required is B2**.
- Consistent access to a **strong, reliable internet **connection
**Working Hours**
The remote support team operates on two pre-defined shift models. One model covers **Monday to Friday with 8-hour shifts **(1 hour break included), while the other model spans **Tuesday to Thursday with 12-hour shifts** (1h45min break included), and an additional 4 hours on either of the two weekend days.
The time frame for shifts is between **06:00-01:00 local time**.
Team assignments and shift rotations are managed weekly by the Operations Management team and are determined according to the events schedule.
While the majority of remote support activities are conducted online, onsite support may be requested as needed. Communication regarding such requests will be timely and efficiently conveyed to the relevant team members.
Reporting Level
**Job Level 2**:
Reporting to RS Team Leads
**Job Types**: Full-time, Permanent
Pay: From $13,583.18 per month
**Language**:
- English (required)
-
Tech Support
hace 2 semanas
Monterrey, Nuevo León, México QUALFON A tiempo completoThe Tech Support agent, under general supervision of the Information Technology Supervisor, performs technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite as well as remote support for Desktop, Software, Telecom, Systems, and Networking teams....
-
Onsite Support Technician
hace 2 semanas
Monterrey, Nuevo León, México Atos A tiempo completoOnsite Support Technician - Saltillo: Publication Date: Jun 10, 2024 RefNo:Location: Monterrey, Nuevo Le- n, MX, 66490Who we are.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.Learn more on Advancing what mattersThe future is our choiceAt Atos, as the global leader in secure and...
-
Onsite Support Technician
hace 3 semanas
Monterrey, México Atos A tiempo completo**Onsite Support Technician - Saltillo**: - Publication Date: Jun 10, 2024- Ref. No: 515130- Location: Monterrey, Nuevo Le - n, MX, 66490**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...
-
Technical Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Remote Team Solutions A tiempo completoRemote Team Solutions es una empresa de _Staffing _que se encarga de crear equipos remotos para clientes en todo el mundo. Buscamos un perfil _Bilingüe _que pueda cumplir con las siguientes funciones. Nosotros somos ese departamento de recursos humanos que te ayuda a tener la experiência de trabajo directo con una empresa extranjera pero con todo el...
-
Installation Technician
hace 4 semanas
Monterrey, México LEGO A tiempo completo**Location** - Monterrey, Mexico **Job ID** - 0000014693 **Category** - Hourly **Installation Technician** **If you have experience as an Installation Technician** This is your chance to contribute your knowledge and skills to be part of a great team within the LEGO Group! **Be part of our team's success!** This position is responsible for ensuring...
-
Installation Technician
hace 4 semanas
Monterrey, México LEGO A tiempo completo**Location** - Monterrey, Mexico **Job ID** - 0000014693 **Category** - Hourly **Installation Technician** **If you have experience as an Installation Technician** This is your chance to contribute your knowledge and skills to be part of a great team within the LEGO Group! **Be part of our team's success!** This position is responsible for ensuring...
-
IT Support Analyst
hace 3 semanas
Monterrey, México British American Tobacco A tiempo completo. **BAT MEXICO** **IS LOOKING FOR AN **IT SUPPORT ANALYST** **SENIORITY LEVEL**:Non-manager **FUNCTION**: IT **LOCATION**:Monterrey **ROLE POSITIONING AND OBJECTIVES** This role is part of the IT Department. This role is part of the IT department and is responsible for end users on site support for the DBS Mexico Hub. Will assist with onsite presence...
-
Onsite Support Technician
hace 2 semanas
Monterrey, Nuevo León, México Atos A tiempo completoThe future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Onsite support Technician •Provides quick...
-
Onsite Support Technician
hace 3 semanas
Monterrey, Nuevo León, México Atos A tiempo completoThe future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Onsite support Technician •Provides quick...
-
IT Onsite Technician
hace 3 semanas
Monterrey, México Hemmersbach GmbH & Co. KG A tiempo completoThe Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work forvarious customers by - Mexico - Monterrey, MX - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extra hours compensation- Internal career development-...
-
Process Support Technician
hace 4 semanas
Monterrey, México LEGO A tiempo completo**Location** - Monterrey, Mexico **Job ID** - 0000012284 **Category** - Hourly **Are you interested in working with the NPI & Engineering and implement Learning through Play with their employees?** Bring your production processes experience to our team to active participation implementing new products, processes and machinery or technology from an...
-
Support Specialist
hace 2 semanas
Monterrey, México FreshBooks A tiempo completo**About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....
-
Support Specialist
hace 1 mes
Monterrey, México FreshBooks A tiempo completoAbout FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are...
-
Technician, Remote Mx
hace 3 semanas
Monterrey, México Repairify, Inc. A tiempo completoDuties & Responsibilities: Summary/objective VDT Team Monterrey, asTech® is a leading provider of diagnostic solutions and services to the collision repair industry. asTech®, which stands for automotive service Technicians, is the first company of its kind to specialize in servicing vehicle electronics. The Company provides remote, mobile, and in-shop...
-
It Onsite Technician
hace 2 semanas
Monterrey, Nuevo León, México Hemmersbach Gmbh & Co. Kg A tiempo completoThe Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work forvarious customers byMexicoMonterrey, MXProfessionalsFull time— Your Benefits —**: Buddy program Extra hours compensation Internal career development International environment...
-
Service Center Technician
hace 2 semanas
Monterrey, Nuevo León, México Freudenberg A tiempo completoEmpowering people, creating technology. Responsibilities: Mechanical Seal Repairs. Technical Support in Mechanical Seals Installations Branch Stock Management. Collection and Delivery of Materials Support to Distributors with Customers Building Maintenance (Branch) Service Center Equipment Maintenance Support to Service Department. ...
-
IT Technician
hace 3 semanas
Monterrey, México Head Hunters Reclutamiento A tiempo completoAmerican company located in Monterrey, is looking for a **IT technician** The IT Technician is responsible for providing technical assistance and support to end-users for various technology-related issues. The role primarily focuses on Windows 10, 11 OS and Microsoft 365 user account management. Additionally, you will support printing and scanning,...
-
Manufacturing Technician
hace 3 días
Monterrey, México Signify A tiempo completoMonterrey, Mexico Category Manufacturing Posted Date 04/04/2024 Job Id 349088 We’re looking for a **Manufacturing Technician** to join our **Cooper Lighting Solutions** in Cienega de Flores. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that...
-
Technician, Remote Mx
hace 2 semanas
Monterrey, Nuevo León, México Repairify, Inc. A tiempo completoDuties & Responsibilities:Summary/objectiveVDT Team Monterrey, asTech is a leading provider of diagnostic solutions and services to the collision repair industry. asTech, which stands for automotive service Technicians, is the first company of its kind to specialize in servicing vehicle electronics. The Company provides remote, mobile, and in-shop automotive...
-
Onsite Support Technician
hace 3 semanas
Monterrey, México Atos A tiempo completoThe future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Onsite support...