Senior Solution
hace 4 meses
**Company Description** R24_0001790|CO**
Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.
As a** Senior Solution & Support Engineer**, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
**Qualifications**
- Bachelor's degree in information systems, computer science, industrial engineering or equivalent
- Experience providing technical support or being part of implementation team
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Great written and verbal client communication skills
- Good level of written and spoken English and Spanish - must have
- Strong SQL background
- must have
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation and a positive attitude
- The ability to work with multiple interfaces and tasks in a dynamic environment
**Nice to have**:
- Knowledge in Linux systems, utilities, and scripting
- Experience with supporting an analytic product in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation specifically in Retailer domain
**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion
-
Senior Solution Consultant
hace 4 días
Ciudad de México, CDMX Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Senior Solution Consultant
hace 2 meses
Ciudad de México, CDMX Genesys A tiempo completoGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Senior Solution Consultant
hace 2 meses
Ciudad de México, CDMX Genesys A tiempo completoGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Senior IT Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México REST Solution A tiempo completoJob DescriptionWe are seeking a highly skilled Senior IT Support Specialist to join our team at REST Solution. This is a fantastic opportunity for an experienced professional to take their career to the next level and work with a cutting-edge technology company.The ideal candidate will have a strong background in Windows administration, network...
-
Senior Solution Architect
hace 1 mes
Ciudad de México, CDMX Lenovo A tiempo completo**General Information**: - Req #- WD00071683- Country/Region: - Mexico- City: - MEXICO CITY- Date: - Monday, November 4, 2024- Working time: - Full-time**Additional Locations**: - Mexico **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse,...
-
Especialista en Servicio al Cliente Automotriz Senior
hace 4 semanas
Ciudad de México, Ciudad de México Hc Solution A tiempo completoDescripción del PuestoSomos Hc Solution, una empresa líder en la industria automotriz, y estamos buscando a un especialista en servicio al cliente senior para unirse a nuestro equipo.Como especialista en servicio al cliente senior, serás responsable de brindar una experiencia excepcional a nuestros clientes, manteniendo altos estándares de satisfacción...
-
Senior Manager, Solution Consulting
hace 3 semanas
Ciudad de México, CDMX Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Senior Solution Architect
hace 1 mes
Ciudad de México, Ciudad de México Coca Cola A tiempo completoAbout the RoleThe Coca-Cola Company's IT organization is at the forefront of a digital transformation, leveraging cutting-edge technology to connect our products with customers worldwide.We are seeking a Senior Solution Architect to join our dynamic team in Latin America, driving the design and implementation of scalable, cutting-edge technologies for today...
-
Contador Senior Finanzas
hace 4 semanas
Ciudad Apodaca, Nuevo León, México Hc Solution A tiempo completo**Descripción del puesto**Hc Solution busca un Contador Senior con experiencia en finanzas para unirse a nuestro equipo de profesionales calificados. **Salario y beneficios**Nuestro salario competitivo es de $15,000.00 - $16,000.00 al mes.Además, se ofrecen varios beneficios:- Comedor subsidiado- Uniformes gratuitos- Estacionamiento gratuito- Seguro de...
-
Senior E-commerce Solution Architect
hace 2 semanas
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoAbout the RoleWe are seeking a highly skilled Senior E-commerce Solution Architect to join our team at Publicis Sapient. This is a unique opportunity to work with cutting-edge technology and contribute to the development of innovative e-commerce solutions.Job DescriptionThe Senior E-commerce Solution Architect will be responsible for designing, developing,...
-
Senior ServiceNow Solution Architect
hace 6 días
Ciudad de México, Ciudad de México Servicenow A tiempo completoUnlock Your Potential as a Senior ServiceNow Solution Architect We are seeking an experienced Servicenow solution architect to join our team. As a senior member, you will be responsible for configuring the Servicenow platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide solutions that achieve...
-
Senior Solution Architect
hace 2 semanas
Ciudad de México, CDMX NTT DATA A tiempo completo**Req ID**: 305526 We are currently seeking a Senior Solution Architect - Salesforce to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). **SFDC Data Admin Architect** **Roles and Responsibilities:.** Critical aspect of efficiently utilizing SF CRM is to manage and analyze data, understand how it is structured, stored, and used. SFDC Data...
-
Solution Consultant
hace 3 semanas
Ciudad de México, CDMX ServiceNow A tiempo completo**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Solution Architect
hace 6 meses
Ciudad de México Capgemini A tiempo completo**Position**:Solution Architect **Experience level**:Senior **Education level**:Bachelor Degree **Location**:Remote **Industry - Sector**:TI **What you’ll do?** - Each solution architect from the resource pool established will be expected to perform the following activities within assigned projects: - Collaborate with business and technical...
-
Gerente De Calidad Senior
hace 3 semanas
Ciudad Apodaca, Nuevo León, México Bob Solution A tiempo completoConoce la oportunidad laboral con Bob Solution, donde podemos ofrecerte un desafío profesional emocionante como Gerente De Calidad Senior.Remuneración:Nuestro paquete salarial incluye una remuneración estimada mensual entre $30,000.00 y 35,000.00 pesos.Resumen del puesto:Tu trabajo consistirá en liderar los procesos de calidad para garantizar que...
-
Senior Business Solution Architect
hace 7 días
Ciudad de México, Ciudad de México Righttalentrightnow A tiempo completoAbout Us:Aeries Technology is a professional services and consulting partner, headquartered in Mumbai, India, with centers globally. We provide mid-size technology companies with the right systems & solutions to scale and transform their business operations.About Business Unit: ARCOS provides innovative workforce management solutions for utilities and...
-
Application Solution Architect
hace 1 mes
Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completoDescription: The Corporate Information Solution (CIS) department is seeking a Application Solution Architect to join our team to be based in Mexico office in a hybrid work environment. What can you expect: As an Application Solution Architect within Corporate Information Solutions, you will be responsible for driving/implementing Solution...
-
Administrador de Garantías Senior
hace 3 semanas
San Miguel de Allende, Guanajuato, México Hc Solution A tiempo completoHc Solution busca un Administrador de Garantías SeniorEn Hc Solution, nos enfocamos en proporcionar experiencias excepcionales a nuestros clientes. Como Administrador de Garantías Senior, serás la cara de nuestra empresa y trabajarás estrechamente con nuestros clientes para resolver sus problemas y mejorar su experiencia.Salario: $12,500.00 - $18,000.00...
-
Senior Solution Architect
hace 1 mes
Ciudad de México, Ciudad de México Keste A tiempo completoOVERVIEW: The Senior Solution Architect will lead the delivery team through all project stages, providing overall direction for design, solution development, and project oversight. This role will serve as the primary point of contact for all project concerns and issues, ensuring deliverables meet quality standards, are innovative, user-friendly, and delight...
-
Senior Solution Architect for Ericsson
hace 1 semana
Ciudad de México, Ciudad de México Ericsson A tiempo completoAbout this OpportunityWe are seeking a seasoned Senior Solution Architect to join our dynamic team at Ericsson. As a pivotal member of our organization, you will be tasked with analyzing, designing, and developing commercially viable technical solutions in your respective technical domain.Your primary responsibility will be to create both short- and...