Senior Solution Consultant

hace 2 meses

Ciudad de México CDMX Genesys A tiempo completo

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid
Job Title: Senior Solution Consultant
Department & Team: Solutions Consulting Latam
Reports to: Luis Sandoval
Location: Mexico City, Mexico

Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives to develop new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision-makers.

Key Responsibilities:

- Working alongside Sales Account Executives to provide technical and consulting expertise regarding Genesys solutions.
- Managing assigned prospects/customers to help progress sales opportunities.
- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
- Ensuring Sales Account Executives are being supported properly.
- Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.

How does the Solutions Consultant engage in opportunities?
- They seek to understand customer requirements through consultative discovery efforts.
- Using a service design methodology, they uncover gaps in the customer experience (CX).
- They work with the customer to co-create solutions to bridge the CX gaps.
- They bring a unique perspective in matching Genesys solutions to customer requirements.
- They can address the needs of both business and technical influencers.
- They are effective at handling objections and demonstrating value.

Why consider this role?
- Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
- Genesys is a high growth software leader with exceptional future upside.
- Work with talented colleagues that will help you increase your knowledge and experience in the industry.

Minimum Requirements:

- 3+ years of previous business experience in one or more of the following areas: Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
- Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
- Strong time-management and organization skills.
- Ability to multi-task and manage multiple streams of work simultaneously.
- Strong written and verbal communication skills.
- Ability to work and communicate effectively with internal stakeholders.
- Analytical ability (analyzing and reporting skills).
- Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
- Proven record of meeting/exceeding established goals.
- Ability to communicate and present to Genesys management as required.
- Consulting experience in a software environment.
- International experience in Solutions Engineering or consulting experience is a plus.
- Enterprise software or contact center industry experience a plus.
- Sales Consultancy experience.
- Speak in public audiences

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment

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